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Francis Francis X1 - John Hudak's Review
Posted: May 29, 2007, 6:32am
review rating: 4.0
feedback: (0) comments | read | write
Francis Francis X1
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More About This Product
Arrow The Francis Francis X1 has 43 Reviews
Arrow The Francis Francis X1 has been rated 7.20 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Francis Francis X1 reviews have been viewed 255,066 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Scott Smith 8.75
Patrick Moss 8.00
Josh Alwitt 8.00
Steve Strawman 8.00
Phil M 7.60

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Ratings and Stats Overall Rating: 9.0
Manufacturer: Francis! Francis! Quality: 10
Average Price: $799.00 Usability: 8
Price Paid: $500.00 Cost vs. Value 8
Where Bought: ebay Aesthetics 10
Owned for: 3 years Overall 9
Writer's Expertise: I live coffee Would Buy Again: Yes
Similar Items Owned:
Bottom Line: Beautifully designed espresso maker that should last years with proper care.  Plus you can use pods for quick shots!
Positive Product Points

Beautiful look
Easy to use
Can use pods

Negative Product Points

Steamer didn't work well

Detailed Commentary

I've owned this espresso maker for over three years now, and have had nothing but good experiences with it.  Just recently, the gasket for the boiler started allowing steam to escape around the sides and wasn't holding pressure, so I sent it in for a $40 cleaning.  I hadn't been de-calcifying the X1 since I bought it, so it was no surprise, that the repair guy had to do a major cleaning.  Until talking to the repair guy over the phone, I had mostly been using pods from podhead.com, which imports lovely italian espresso pods that work well in the X1.  The repair guy suggested that I should try it without pods, so I did, and have been getting good results.  The repair guy suggested de-calcifying the espresso maker monthly, as well as using distilled water, as opposed to tap or spring water.  So far so good.  I've had the machine back a month and all is going well.  He also fixed the temperature for the steamer, as well as advising me on how to steam the milk.  There is a small hole in the side of the steamer that needs to stay above the level of the milk.  How did I miss that little hole before, I don't know.  In any case, he said that the milk enters through that hole and gets steamed.  The hole should stay close to the level of the milk.  I don't know if other steamers work this way or not, but I've finally gotten good steamed/frothed milk.

Buying Experience

When I had my machine serviced a month ago, customer service was taken care of through Illy USA.  It took awhile, because I believe their repair service was in the process of being changed when I sent my machine in.  The machine wound up in Oregon, at a repair place called "Cafe West Distributing."  I never received better customer service that I did from this company.

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review rating: 4.0
Posted: May 29, 2007, 6:32am
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