Fast, easy, beautiful to look at. It is an "arty" contribution to my kitchen-salon, and makes excellent espresso and steamed milk.
Negative Product Points
Messy, (when using ground coffee) and a little expensive. I would like to control the heat of the espresso boiler myself, not have it pre-set at the factory.
Initially I could not get a crema with my own ground coffee, even with a burr grinder on its finest setting. Canned Lavazza coffee, however, produced a crema. So did Illy pods. Confusing. I thought I would get my best cup using Starbuck's Espresso beans and my own grinder, but I just don't get the crema I wanted UNLESS I run the second boiler (for steaming milk) for about 30 seconds and get the temp over 100 C. THEN even my own grounds will produce a crema. Interesting, hey?
I LOVE this machine. I love its looks, I love the dual coffee system (using pods or grounds) and I love its speed. I can make a latte in the morning in far less time than a press-pot or a drip machine. Because I crawl out of bed in the morning towards my coffee this is particularly important to me. I read some reviewers say it heats up in under 2 minutes. Mine heats up in under one minute. Just lucky, I guess. It is easy to operate. The switches are not labeled and this is only confusing to new users. (Read the booklet, Ace.) You flip a switch, if it is the wrong switch, flip it back. No hair loss here.
This machine is a piece of art. Its adds color and interest to my kitchen--the most important room in the house--if it is turned on or off. People ask about it when they see it. It is fun to demonstrate.
I bought it in a coffee shop on Castro Street. They were closing them out so I got a great price.