Our Valued Sponsor
OpinionsConsumer ReviewsGuides and How TosCoffeeGeek ReviewsResourcesForums
consumer product reviews
consumer espresso machine reviews
Breville Ikon - Alistair Maxwell's Review
Posted: April 13, 2008, 4:06pm
review rating: 6.0
feedback: (0) comments | read | write
Breville Ikon Espresso BES400XL
Where to Buy
Arrow Amazon Link
 List your business site here.
About "Where to Buy"

More About This Product
Arrow The Breville Ikon has 7 Reviews
Arrow The Breville Ikon has been rated 7.09 overall by our member reviewers
Arrow This product has been in our review database since June 29, 2007.
Arrow Breville Ikon reviews have been viewed 76,306 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Mark Barber 9.00
Ray Taylor 7.50
Rob Gillette 7.33
Michael Rankin 7.00
Mario Béland 6.00

Previous Review Next Review
Ratings and Stats Overall Rating: 8.4
Manufacturer: Breville (Chinese origin) Quality: 7
Average Price: $300.00 Usability: 7
Price Paid: $300.00 Cost vs. Value 10
Where Bought: Briscoes Aesthetics 10
Owned for: 3 months Overall 8
Writer's Expertise: I like coffee Would Buy Again: Yes
Similar Items Owned: Krups Novo 3000
Bottom Line: Brilliant machine - great aesthetics and value for money, but when will they get the filter right?
Positive Product Points

Modern aesthetics, with a solid feel to its thermoblock assembly and a commercial-grade steam wand.  Needs very little water and only a short time to cycle up ready for a couple of shots, so that a tankful might easily last 3-5 sessions.  Excellent steam delivery from a pivoting/tilting wand when the frothing sleeve is removed.  Good extraction pressure and persisting dark crema BUT ONLY WHEN THE ORIGINAL FILTER BASKET IS REPLACED - for details read on.

Negative Product Points

Badly let down by its filter baskets - but all is not lost!  Previously posted advice to obtain Krups part MS0907163 is correct - obtainable from any Krups service agent, or online in US.  This also applies to some other Breville models, but here's what's interesting.  All the aforementioned filters are "pressurized" ie they are double bottomed with multiple ingress holes and only one exit hole.  The dimensions and domed shape of the chamber, and the method used to drill the exit hole [punched upwards in the original version] seem to matter enormously.  What's more, some Breville and Sunbeam models are already supplied with the "Krups" filter - it has characteristic "two spoons" stamping on its bottom rather than "two cups".  The supplied tamper is ineffective - a nice stainless steel or aluminium one can easily be machined down to the requisite 51mm with a power drill clamped in a vice and some fine sanding discs.

Detailed Commentary

I'm on my second device, the first returned after a month because the filter stopped passing even water, despite all cleaning efforts. The new one wouldn't even pass water through, before it had ever been loaded with coffee!  I then stumbled on Coffeegeeks website, and some helpful posted reviews led me to the solution!

Breville website contacted - "Many thanks for your website query email, and sincere apologies for you not receiving a response to your first email. Unfortunately, your email of the 5th April reached us at a time we had several customer services staff members away sick, and we are only now catching up on these queries. I have read the feedback you placed on www.coffeegeeks.com and thank you for the most part reviewing the machine well. I have passed your feedback (and that of the other consumers who have experienced similar difficulties) on the double wall filters to our Product Management Team in Australia and asked them to comment. Breville globally takes the feedback of our customers very seriously (it is a cornerstone of our heritage) - many of our new products or product developments come directly from feedback such as yours. Thank you once again for taking the time to give us your feedback, we do genuinely appreciate it". [dated 14 April 2008]

The Breville Ikon has so many delightful features that I "wanted" it to work, and perseverance has paid off.  All that remains is for Breville to take the above on board and provide filters that work!

Buying Experience

Briscoes very helpful - quick to refund or replace any of the products they sell.

Three Month Followup

No further response from Breville, but this machine still performs brilliantly WITH THE REPLACEMENT FILTER BASKET.  It's so good, I have no plans to replace it.

Previous Review Next Review
Write a Review for this Product
review rating: 6.0
Posted: April 13, 2008, 4:06pm
feedback: (0) comments | read | write
Interactive
Search
Login Password
forgot pw | signup
quickNav
advertisement
sponsorad
Rocket R58 Double Boiler
Rocket Espresso R58 Double Boiler -  Everything you need for the perfect shot!
www.seattlecoffeegear.com
sponsorad
Craft Roasted Coffee
Some days you make the coffee. Other days the coffee makes you.
bit.ly/craftroasting-ks
advertisement
Home | Opinions | Consumer Reviews | Guides & How Tos | CoffeeGeek Reviews | Resources | Forums | Contact Us
CoffeeGeek.com, CoffeeGeek, and Coffee Geek, along with all associated content & images are copyright ©2000-2014 by Mark Prince, all rights reserved, unless otherwise indicated. Content, code, and images may not be reused without permission. Usage of this website signifies agreement with our Terms and Conditions. (0.185401916504)
Privacy Policy | Copyright Info | Terms and Conditions | CoffeeGeek Advertisers | RSS | Find us on Google+