it is pretty. Steamer is nice when it works. it would last for the occasional espresso drinker.
Negative Product Points
Six machines broke down after less than a year of daily use.
Detailed Commentary
I bought a Breville 800 and returned it two years ago when it stopped working. The store replaced it by another and then another. I upgraded to the Breville programmable because I was still covered under the store policy. I thought it would be made differently but I had the same problem with the next machines. The blue light went on but there was no power for pressure. I could not steam milk or get a shot. It did heat though. I kept with machine in part because the next price in machines was an additional $250 and I thought that this seriously couldn't happen to this many machines. After looking online, I discovered that all of the people who hadn't had their machine for very long were happy, thus the good reviews. The people who use their machine often and for longer had the same issue as I had. It starts to burn out after 5 mos. to a year of daily use. Breville has been called by a lot of people, (including me), but they claim to have never heard of this happening. From reading other people's posts and from my own phone calls, I know this to be untrue. I don't really have a few thousand to spend on my dream machine but I don't know of any reliable machines in this price range. Any ideas anyone?
Buying Experience
Williams Sonoma was great for exchanges but they are limited in their selection for my price range. They also just started a 3 month return policy. It was previously a year or longer so my machines were covered. I like Williams Sonoma but why are they selling a product with so many returns?
