A large number of quality issues should preclude you from ever considering this machine.
Positive Product Points
Simple to use Consistent espresso Two boilers to simplify making an espresso
Negative Product Points
9 times the machine went to the shop for repair in the two years I owned it.
Detailed Commentary
We took good care of the machine, used softened water, descaled the machine every 2-3 months.
I was very happy with the machine until it started having problems. In summary I have changed 3 light bulbs, one boiler, 2 thermocouples, two shower heads and 2 leaking gaskets. You think a manufacturer would be able to select a light bulb that worked?
Overall the need to repair a machine 9 times in two years is absolutely unacceptable. I was fortunate in that Morala took care of the problems that we had and was able to turn the machine around in a couple of days each time.
I would strongly recommend that you avoid this brand altogether until they can clearly demonstrate a much more robust quality control process. Stick with something with a solid reputation.
Very disappointed
Buying Experience
Morala is excellent store and I recommend anyone in Ottawa to visit their store. Great service, excellent repair department and overall very pleased.
