Great product. Love the handle as can control pre-infusion. Good quiet rotary pump. Can either use the tank or plumb direct. PID is a charm. When I had a few issues, 1st line handled them immediately and professionally.
Negative Product Points
Wish the tank was larger and the hot water want longer.
Maintains good temperature, heats fast and only needs 15A outlet. The machine is easy to use an can either be used only for coffee or coffee and hot water/steam with its double boilers. The machine's height allows me to put it in the corner of the counter top under the cabinets. While I would have liked a larger machine, its dimensions are perfect. Descaling is easy an all I have to do is pull it out a little, rotate the handle on the bottom (my machine is plumbed in directly) and use the water container to add required chemicals/water.
While I bought my machine from Clive it was shipped directly from 1st Line. both companies are highly professional and provided imediate response and service when I had afew glitches.