Very quiet rotary pump. No burn steam/hot water arms. Easy to clean. Large and easily removed drain pan. Plenty of steam. Easy access to innards. Very consistent results.
Negative Product Points
Uprgraded from Oscar, which I owned for two years. No knock on Oscar, the main reason for the upgrade was to go to a plumbed in machine. I was tired of filling the reservoir every day, sometimes twice. As with many others who decided to purchase this machine, I was torn between this and the La Spaziale Vivaldi II. In the end, it was a coin toss. After more than a year, I am very satisfied with the choice, although I suspect I would have been just as happy the other way. Purchased, as I did the Oscar, from Chris Coffee. As advertized, arrived on time, well packaged with excellent instructions for plumbing in the unit. Hard to describe how quiet the rotary pump is compared to Oscar. Very nice indeed. Coffee making is simple and results are very consistent. No problems as others have report with the steaming of milk, excellent microfoam from the outset.
Oscar presents in black pvc plastic and required very little cleaning. Very hard to see anything really. I was concerned about all of the stainless steel on the Vetrano. Not an issue, the machine shines up very nicely and easily, even when hot. I keep mine on 24/7.
After market, I bought the digital thermometer and adapter. I would recommend this to everyone with the e-61 grouphead. I have a much better idea of the backflushing drill now.
I've had two problems since purchase. Both turned out to be very minor and I was able to fix myself with guidance from service staff at Chris Coffee. One fix required disassembly of a valve and replacement of a worn part. The other required disassembly of another valve, cleaning and reassembly. One of the problems occurred a month after the warranty expired. Without knowing what the problem was, Chriss Coffee agreed that they would fix under warranty. Turns out it was a small thing, but I apreciated their attitude.