Owning the Vetrano has enhanced my life and ensured that I stay HAPPILY caffeinated.
Positive Product Points
Once the temperature variations of the Vetrano are mastered it produces excellent espresso. The steaming capability is also good. The control knobs and lever are solid and operate very well. The "no burn" steam wand, which I was slightly skeptical about, is wonderful. Direct plumbing was very easy and has left me never wanting to fill a tank again.
Negative Product Points
This machine always leaves me wanting another drink. Is that REALLY a negative point?
I researched the purchase of my espresso machine for a long time. I found machine after machine that piqued my interest. Eventually I found faults in most. These machines are not cheap, so in the end you really better be happy with your choice. My initial interest was with the Expobar line. Internet research revealed some clues behind their price point. I personally don't feel that the quality is there for the price. Isomac machines are beautiful, but I read too many poor reviews on performance issues. My search kept leading me up in the price range. But, as I stated before, these machines are a big investment. You had better be happy about your purchase. My search finally led me in the direction of the Bricoletta, Vibiemme Domobar, and Quickmill Vetrano. I still feel that I could be happy with any of these machines. The points that really won me over were the QUIET rotary pump and the direct connect plumbing. If I recall correctly, the Vetrano is the only one of the former mentions that comes with the rotary pump. It relly is quiet; so much more than a vibe pump. This makes direct plumbing essential, but I now feel that is the only way to go.
I paired the Vetrano with the Macap M4 grinder.(another painful decision- which grinder?) I am very happy with my decision. I feel that if you are going to invest that kind of money in an espresso machine that it would be silly not to match it up with a high quality grinder. The bottomless portafilter is a wonderful thing. While it may not be truly necessary, how cool is it to watch you shots from the bottom up? I also think that it is a great learning tool. I highly recommend the use of a programable timer. These machines take a long time to warm up. It is great to have it ready to go right when you get up.(and maybe again when you get home, or after dinner, etc.) After undersanding temperature surfing the Vetrano, I enjoy commercial quality espresso drinks right at home. I always know what I will get; not always the case with some baristas.
I bought my equipment from ChrisCoffee. It was a great experience. I don't think I've ever had someone be so responsive to e-mail as Chris. He replies VERY quickly and with utmost patience. He even sent an e-mail to check up on my satisfaction three months after the sale. The store personel were also very helpful in answering all questions. ChrisCoffee offers upgrades to higher quality components on some machines that they sell. They repackage machines to ensure safe shipment; absolutely necessary with UPS. Overall I would highly recommend ChrisCoffee as a vendor.