Vetrano is a quality machine. Chris' Coffee is a great sales organization. Probably not the best machine for me.
Positive Product Points
Looks great. Outstanding support from Chris' Coffee. Quiet operation. Direct water connection and no-burn steam and hot water arms are good features.
Negative Product Points
Two boiler machine would be better for steaming milk and holding temperature of espresso brewing water as single boiler machines such as this Vetrano don't do this well. I was dissapointed to find that the pump pressure gauge does not give back pressure from the coffee in the portafilter.
This is a quality machine and I truly like the classic looks. I have my Vetrano installed at my wet bar in my finished basement and it has tranformed a so-so room into a great gathering spot for friends and family.
I moved to the Vetrano from an entry level Krups machine so this was a big step up for me. Chris' Coffee made this a pleasant buying experience as everyone there is knowledgeable and willing to help, and they have continued to be equally supportive since I purchased the machine.
I like to make Café Latte drinks and I have had some trouble getting drinks from the Vetrano that taste as well as the drinks I was getting from my Krups espresso machine. Eventually I went to Chris' Coffee for a training session on the Vetrano and I found that they had a temperature probe installed on their Vetrano E-61 group head, and, after working with that machine for a few minutes, it became clear to me that one must have this temperture gauge to get any idea of what's happening with the brewing water temperature.
In my case, I like to have the steamed milk ready to pour into the espresso within a few seconds after drawing my shot of espresso so that means I first steam my milk and then I draw my shot of espresso. The procedure that seems to work best for me is to open the brewing lever and draw the brewing water temperature down to 203 F, I then install the filled portafilter, and then I steam my milk before drawing my shot of espresso. In doing this I find my brewing water temperature starts out around 206 F and it falls off to something under 200 F during the brewing process. This isn't exactly holding a constant brewing water temperature but it is the best I can do with the Vetrano. I don't know how anyone can get reasonably consistant good shots of esoresso from this machine without a temperature gauge.
My second issue pertains to the pump pressure gauge. I expected this gauge to give me some feedback as to the backpressure from the packing of coffee in the portafilter but this gauge does not provide this information. It only reads pump pressure and the coffee in the portafilter has no effect on the pressure gauge reading. In fact, taking the portafilter completely off the group head does not affect the pressure reading. I do adjust my coffee grind and tamping to get what I understand to be good timing for drawing a shot of espresso, and I get what look to be good shots of espresso but I expected more meaningful information from this pressure gauge.
I suppose the Vetrano might work better for someone that isn't steaming milk, but, as I mentioned, I like steamed milk drinks. I am learning to live with this machine but I believe I would be happier with a two boiler machine that allows one to set and hold a fixed brewing water temperature.
I have nothing but praise for Chris's Coffee. I am a cautious purchaser and they took time to work with me, patiently answering all my questions as I considered various machines before eventually making my decision to purchase the Vetanon. And their support has continued to be of an equally high level since I purchased my machine.