This is a MUST have machine for our kitchen, so much so that we have joked that when we travel, we might have to take her with us!
Positive Product Points
Easy to use and produces great quality espresso. Very consistent from shot to shot. This machine is so easy to use and produces such great espresso that I was able to convince my girlfriend after just a couple of months to stop using her Keurig. Now if I let our coffee bean supply run out and she is forced to use the Keurig...well let's just say I try not to let that happen anymore! :)
Negative Product Points
Really needs a good 30 - 40 minutes to properly heat up and I wish the drip tray was larger than it is.
I upgraded my entire espresso setup (grinder and machine), from a Gaggia Classic and Brataza Vario to the Andreja Premium and then later a much better grinder as well. (That review will be separate) I have the Andreja plugged into a Wemo timer that starts up my machine every morning at 6:00am and then turns it off again at 10:30am, Mon - Fri and with a slightly different schedule on the weekends. I usually will get up and pull a single shot cappa to enjoy with my breakfast and then my girlfriend will pull a single shot latte later in the morning. Weekends it will get more use as I will have a much larger cappa in the morning and then sometimes I will also pull a shot later in the evening.
When we have guests over this machine has had zero trouble keeping up with demand. I would dare say that I am the only thing that slows this machine down, as I am just not very fast in preparing shots. With my Gaggia Classic, I was never really able to get consistently good quality shots from the machine. I am sure that it was a combination of my inexperience, lack of a really good quality grinder and maybe a little bit the machine. With this machine, once it is warmed up, it is really pretty simple I think to get very consistent shots out of time and time again.
I can't imagine waking up without this machine every day it's just that simple. Now that my girlfriend also uses this, and training her was NOT difficult at all, it was easily the best investment that I have made in our kitchen to date.
I purchased this from Chris Coffee online. After seeing so many positive results from Chris I really didn't consider any other retailer. I have to say that what the folks say online doesn't even come close to how awesome the customer service is at Chris Coffee! I talked on the phone a number of times with both Mary and Mackenzie to help me narrow down my choices between two other machines. They asked specific questions about my use, setup and experience that really helped me make my decision. The machine arrived at my house double boxed and in perfect condition! If your buying a machine and your on the east side of the US, I can't think of anywhere else that I would go!