Has a very good finish. both the steam and hot water wands swivel so you can use them easily. Heavy commercial quality brew head. Drip tray is large enough for most home use, may be a little small if you were to use machine for commercial use. lots of steam froths milk easily.
Negative Product Points
Very large, takes up a lot of counter. will not fit under most cabinets. water resevoir is somewhat small, and awkward to fill
I purchased the machine 2 months ago and immediately found out how easy it is to make a good espresso with this machine. The machine produces lots of steam and espresso with no hesitation. It takes 15 to 20 minutes to warm up from a cold start, and you can then make as many drinks as you like. I generally make espressos and lattes, and have not tried to make anything else yet.
The machine had a faulty steam valve that caused a steady drip from the first day that I got it. I initially thought that it might be just a loose connection but as it turned out it was more serious than that. I wish to thank Reg and the staff at espressotec for their assistance in getting a replacement valve to me quickly. The machine has performed flawlessly since.
Prior to this machine I had small thermo block type machines so I cannot give any sort of comparison review, there is no way to compare the machines. I did not really like espressos that I made with those machines, just the lattes, but since buying the laScala I drink as many espressos as lattes
Excellent. The staff at Espressotec were very knowledgeable and helpful.
Three Month Followup
I now have had the product for about 6 months and I love it. Other than the initial problem with the steam valve, the machine has been wonderful. I have it set up with a timer so that I can get up in the morning and have a Latte immediatly after grinding some coffee: heaven. the only drawback is that the internal water resevoir is a little small and you have to fill it every 2 days or so. I have looked on the espressotec website and there is a plumbing setup to allow you to hook the machine up to a large water bottle and I think that I will try that. The machine's finish and everything else has stood up excellently so far.
One Year Followup
Machine still runs great, no problems after the inital one with the leaking valve. i hooked machine up to bottled water mush nicer you do not have to fill the small resevoir in back just change bottle once in a while. finish is standing up very well.