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Izzo Alex Duetto II - WholeLatte Roast's Review
Posted: October 31, 2010, 10:12pm
review rating: 5.7
feedback: (0) comments | read | write
Izzo Alex Duetto II Dual Boiler PID
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Arrow CupAndBrew.com
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Arrow Chris' Coffee Service
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More About This Product
Arrow The Izzo Alex Duetto II has 47 Reviews
Arrow The Izzo Alex Duetto II has been rated 9.34 overall by our member reviewers
Arrow This product has been in our review database since November 23, 2009.
Arrow Izzo Alex Duetto II reviews have been viewed 193,854 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Michael Smith 8.00
Ron Bilow 8.00
Paul Levy 7.71
Tim Gilligan 7.33
N. Freeman 7.00

Previous Review Next Review
Ratings and Stats Overall Rating: 9.4
Manufacturer: Izzo Quality: 10
Average Price: $2,295.00 Usability: 10
Price Paid: $2,200.00 Cost vs. Value 9
Where Bought: Chris Coffee Aesthetics 9
Owned for: 3 months Overall 9
Writer's Expertise: I love coffee Would Buy Again: Yes
Similar Items Owned: Brewtus III
Bottom Line: This is  a dream espresso machine backed by a legend in business.
Positive Product Points

-Double Boiler ( Both boilers can be independently turned off)
-Rotary Pump
-Temperature Stability (PID + E61 Group)
-Powerful Steamer
-No pressurestat
- 15A and 20A
-Plumb in ready ( it includes all the accessories)
-Peace of mind ( Chris Coffee has the best customer service in business)

Negative Product Points

- The water reservoir is way smaller than the one that comes with the Expobar's  Brewtus III......
- I think that Izzo can reduce the overall size of this machine a bit. Shorter chromed legs for all of those who are going to be using the water reservoir??

Detailed Commentary

First I had a Silvia, then a Brewtus III which worked great, however, the turning  issue was with Whole Lotta Love Customer Service department. In the beginning ( during the 30 days money back  warranty)  Whole Lotta Love returned calls, emails, afterwards, they just wanted me to  ship them the 60 pound beast , then wait several weeks due to the high volume of machines,  and obviously pay them for the service......

Finally I just got tired of their lame customer service and moved to Chris Coffee and the wonderful Alex Duetto which is also a double boiler E61 machine .

Since I opened the box  I knew how careful is Chris Coffee  packaging these machines. The very detailed manuals ( thet wrote them!!), the steaming milk printed  instructions+ a video of Chris himself steaming and pouring latte art.......

For all of those who wonder what  are the main differences between the Alex Duetto and the Brewtus III :

-More powerful Steam
-Both boilers can be independently turned off
-No pressurestat ( since the PID controls both boilers)
-Much better heat isolation
-Rotary Pump ( it also works on water from reservoir mode)
-Water from reservoir to plumb in with a flick of a switch.

And last but not least I just want to insist about the importance in dealing with a company that goes beyond the imaginable customer service wise. You have an issue, you email them, and soon that you think you get a reply, sometimes from Chris himsellf!!!  . You call them and you have the choice to speak with the technical department agents directly without having to deal with a customer rep. that just read a FAQ on a database to be able to help a customer.
Keep in mind that the last thing you want to do with a machine of this class is to ship it back for service.

I really hope this one  is going to be my last espresso machine.

Buying Experience

Awesome.
Excellent communication. When I ordered it  I had to travel for a month, so I asked them to hold it for me until an specific date and they did.

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review rating: 5.7
Posted: October 31, 2010, 10:12pm
feedback: (0) comments | read | write
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