Easy of use, consistant results, and quality informative fast service makes a happy customer.
Positive Product Points
It's nice to buy a product that works exactly as it should out of the box. Well written owner's manual and included DVD is a big plus.
Negative Product Points
I upgraded from a Rancilio Silvia which I used for one year.Consistency of shots, plumbed in, and dual boiler was what I was looking for in the upgrade. I use the Duetto II twice daily, morning straight double shot and then a cappuccino for the road. The PID temperature control is one less thing to worry over. Milk steaming is effortless. I had a problem with the water plumbed in/reservoir valve which was quickly replaced next day by Chris. I have received so many positive comments about the looks of the machine and quality of the espresso. I am very happy with the purchase and quality of product.
Very straight forward purchase. I received the Duetto II next day UPS being in Mass. from NY.