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Breville BES900XL Dual Boiler - Yves Paradis's Review
Posted: April 10, 2014, 2:20pm
review rating: 1.5
feedback: (2) comments | read | write
Breville BES900XL Dual Boiler Espresso Machine
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More About This Product
Arrow The Breville BES900XL Dual Boiler has 10 Reviews
Arrow The Breville BES900XL Dual Boiler has been rated 8.02 overall by our member reviewers
Arrow This product has been in our review database since November 6, 2012.
Arrow Breville BES900XL Dual Boiler reviews have been viewed 87,823 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Josh McGrath 9.00
Peter Russell 9.00
Mike Timmins 8.67
John Denham 7.50
Rick London 5.67

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Ratings and Stats Overall Rating: 5.2
Manufacturer: Breville Australia Quality: 3
Average Price: $1,200.00 Usability: 8
Price Paid: $1,400.00 Cost vs. Value 3
Where Bought: Canada Aesthetics 8
Owned for: 2 years Overall 4
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: Breville duo temp
Bottom Line: Pump failed after 14 months, Breville would not help me after 12 month garantee period - there are better machines for the money.
Positive Product Points

The unit seems very well built. It made a good espresso but not superlative for the money.

Negative Product Points

The pump failed after 14 months....

Detailed Commentary

While I enjoyed the dual boiler when it worked, the machine failed after 14 months. Breville was very cool about the problem and refused to fix it after the 12 month guarantee period.  All this happened last year, so I am a bit late in reporting ... In any case when I did mention that their attitude and service would d be commented on major coffee sites, they relented and agreed to fix it...
By that time I had given away the dual boiler to the dumpster.
By wife still adores the smaller Breville 800ESXL in the kitchen and I bought one as a gift and another for my son.
However, I will never again buy such an expensive machine when you cannot readily get parts.  
I have an Elektra machine in the basement and parts are readily available...The same for my Gaggia at work.

Buying Experience

I bought the machine from I drink Coffee in Canada - the machine is now $1,000. Canadian. The seller provided impeccable service but not the Breville people...

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review rating: 1.5
Posted: April 10, 2014, 2:20pm
feedback: (2) comments | read | write
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