Bought this machine to move up from the consumer machine. I found it to be easy to operate, and after experimenting I am able to get consistent shots out of the machine. The double boiler makes all the difference. Awesome machine! Wish that I had made the move from a consumer level of machine to the prosumer level years ago. The Breville gives one much flexibility when preparing various espresso based drinks. The hot water outlet is a very handy device, additionally, the storage underneath the machine is noteworthy. I'd gladly buy again!
Great customer service, made me want to keep shopping. Sometimes the Internet is not the best place to shop!