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Hearthware Precision Roaster - Steve Johnson's Review
Posted: October 27, 2000, 7:45pm
review rating: 2.0
feedback: (0) comments | read | write
Hearthware Precision Roaster
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More About This Product
Arrow The Hearthware Precision Roaster has 33 Reviews
Arrow The Hearthware Precision Roaster has been rated 8.27 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Hearthware Precision Roaster reviews have been viewed 141,061 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Java Man (Espressopithecus) 9.00
Richard Floch 9.00
Ken Wilson 9.00
Kevin Morgan 8.80
Bruce Harlick 8.53

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Ratings and Stats Overall Rating: 7.2
Manufacturer: Hearthware Quality: 4
Average Price: $120.00 Usability: 10
Price Paid: $0.00 Cost vs. Value 8
Where Bought: Sweet Marias Aesthetics 6
Owned for: 1 year Overall 8
Writer's Expertise: Just starting Would Buy Again: Maybe
Similar Items Owned: Hearthware Gourmet Roaster
Bottom Line: Great product  for home use -- but send in the warranty registration
Positive Product Points

Easy to use -- can get continued consistent results;  we have 3 regular coffee drinkers, each likes a different roasting style.

Customer service has been great

Negative Product Points

Five months and it died -- on the plus side, it was replaced within a couple of weeks with what appears to be a brand new one.   Check archives of alt.coffee -- this seems to be a common comment

Follow-up ( Jan. 4, 2002 ) ;  now on my fourth roaster -- none have lasted close to a year.   Customer service has been wonderful;  but would love to see this product improved for reliability.

Detailed Commentary

Purchased from http://www.sweetmarias.com for about $150 ( it was a gift ).   This was our first attempt at home roasting -- we absolutely fell in love with it and the marvelous coffee we were able to make.   We roast about 4 batches every other day to accomodate various preferences within the household.  

Excellent response on the warranty claim -- handled the whole transaction via e-mail;  given tracking number when replacement shipped.  Just completed roasting 4 batches within two hours after it arrived.

Buying Experience

No comment

Three Month Followup

We've finally had one survive for almost a year with no signs of death -- MAJOR factor ( in my humble opinion ) is that I never make more than two batches a day and let it sit between uses.

I'll be in line for an upgraded one and have bought the Hearthware Gourmet when they were marked down to about $50 some months ago.

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review rating: 2.0
Posted: October 27, 2000, 7:45pm
feedback: (0) comments | read | write
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