Worst service ever experienced. Machine is sitting on a shelf, not woking after 300$ repair bill.
Worst machine i ever had. Cleaned every 2 month with solution, Worked so so for 13 month than no crema at all , almost no pressure so : replace the pump, then the valves,, cleaned by service center 2 times, then service center told me the problem was my coffee ( which is good with my old cafe roma grinded by the 860xl ) then tried with 6 brand of coffee, all kind of grinds, with both dual wall and single wall filters.. No crema, almost no pressure, black disgusting results. 320$ repair bill later..Service center told me they don't know what's the problem and proposed to bring back the machine again (4th time in a month..) Machine is now sitting on the garage shelf.. Not working. No service at all from breville after 2 calls, 7 e-mails. They asked to send the detailed invoices.. Never heard back from them. Buy a Saeco, Rancillo, Lelit, DeLonghi.. Anything but don't make the mistake of buying this machine if you like having a good coffee in the morning.
P.S.: Even the guys at the Breville repair center told me I should have bought a DeLonghi.