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Breville BES-820XL - Fred Nile's Review
Posted: August 22, 2011, 5:58pm
review rating: 0.0
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Breville BES-820XL
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More About This Product
Arrow The Breville BES-820XL has 6 Reviews
Arrow The Breville BES-820XL has been rated 6.80 overall by our member reviewers
Arrow This product has been in our review database since January 29, 2011.
Arrow Breville BES-820XL reviews have been viewed 35,723 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Jenny S 9.00
Joe Delphi 6.50
Kristie Gill 2.00
Davin Gegolick 2.00
Fred Nile 0.00

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Ratings and Stats Overall Rating: 3.6
Manufacturer: Breville (3rd Party Built) Quality: 3
Average Price: $389.00 Usability: 7
Price Paid: $448.00 Cost vs. Value 1
Where Bought: Big W Aesthetics 4
Owned for: 6 months Overall 3
Writer's Expertise: I live coffee Would Buy Again: No
Similar Items Owned: Breville 800ES
Bottom Line: Great cup of coffee every time from a machine with faulty parts.
Positive Product Points

Looks nice
Easy to use
Great tasting coffee every time

Negative Product Points

Faulty product - X 2 replacements failed
Poor steam pressure

Detailed Commentary

This machine at first look is very aesthetically plaesing. The dial in the center of the machine and the blue lights that surround the buttons make it stand out in your kitchen. It is very easy to use with a simple push of a button to extract coffee and the turn of the dial for steam.

The construction of the machine was suprissingly flimsy and moves when you place the filter holder in place. The filter holder however is very sturdy and heavy and feels nice in your hand. 2 size filters come with the machine that are easy to insert into the holder.

I was disapointed that the machine did not have easy access to the water chamber like the Breville 800ES does.

The volume of water that comes out with each brew seems to vary even though the machine is programmed to dispense the same amount of water each time. I actually prefered the manual operation of the Brevilee 800ES in this regard.

I was not very impressed with the steam pressure on this machine however it was probably comparable to other 15 bar pumps on the market.

As for the flavour of the coffee it was generaly pretty easy to ensure a perfect cup of coffee every time.

I have had 3 machines and they have all failed in the first 3 months, I managed to get a refund and would not purchase another breville machine again. I am very disapointed as this machine makes an extremly good cup of coffee every time.

Buying Experience

Big W online store initially was easy to purchase from however customer service after purchase was very poor. Long waiting times on the telephone, the wrong infomation was given and it took weeks before a replacement was issued when they told me it would take 5 days. I would not buy from Big W online again.

Breville Austraila are extremly helpful and easy to deal with. It is unfortunate they made a faulty product.

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Posted: August 22, 2011, 5:58pm
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