jemcorbett Senior Member Joined: 21 Jul 2010 Posts: 2 Location: bristol Expertise: Just starting
Posted Wed Jul 21, 2010, 4:32pm Subject: Re: Coffee Italia
I only joined this forum thing as I just googled coffee italia, to see if anyone else has complained about them. Do not go anywhere near them, they still owe me over £350 for undelivered goods. I am now taking them to the small claims court.
Fleabag Senior Member Joined: 27 Jul 2009 Posts: 16 Location: England Expertise: I live coffee
Posted Sat Jul 24, 2010, 1:06pm Subject: Re: Coffee Italia
Hi,i was going to order off this company,I was told they are NOT based in the UK and seen quite a few BAD reviews,this knocked me off purchasing anything at all !! At the end I ordered off:- Myespresso.co.uk,exellent Super fast delivery,exellent customer care !!!
Posted Wed Aug 11, 2010, 5:13am Subject: Re: Coffee Italia
That's bad luck David. I imagine one or two folk were crossing their fingers for you when you mentioned who you'd bought from but didn't want to worry you unnecessarily.
You're right to assume the C.Card people will do something, 'cos they have to. If the supplier won't produce the goods or refund the money, you need to go after BOS themselves, as it's their liability to you whether they get the money back from Coffee Italia or not, although they'll most certainly try to resist that unless pushed very hard. (This is all assuming it was a credit card you used. A debit card doesn't have the same legal safeguards.)
Wouldn't worry about the small claims court and all that involves just yet, but a quick call to you local CAB to get your options clearly set out for you by people who really know would be very worthwhile.
Looking on the bright side, things might actually be OK if slow. It's August and Italy is largely on holiday. I very much doubt if Coffee Italia keep much - if any - inventory, and only buy in as necessary.
martinscozzese Senior Member Joined: 27 May 2014 Posts: 1 Location: Scotland Expertise: I love coffee
Posted Tue May 27, 2014, 2:05am Subject: Re: Coffee Italia
Last week (19 May) I ordered a Simonelli Oscar. I payed for the machine online and received an email confirmation and an email from FedEx stating my delivery would arrive on the Friday 23 May. At 18:30 on Friday I phoned FedEx to ask for an update because the coffee machine had not arrived. FedEx told me that the package had not left Italy yet. Shocked, I called Coffee Italia. I explained the situation to the person who answered and he told me there was nothing he could do because the office was shut. He suggested I call the next day and then he hung up the phone while I was still talking. I called the next day but did not get any answer. I called throughout that day, left messages and emails but received no communication from the company. I called on the Monday and the Tuesday, leaving messages and emails but I have still not heard anything from the company. I have contacted my credit card provider and raised a "Formal Dispute" about the payment. Coffee Italia took my payment of £563 on the day I ordered the machine and they have now gone to ground. I have no machine, I have lost £563 and I cannot get any communication from the company. BUYER BEWARE!
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