SeattleCoffeeSam Senior Member Joined: 31 Jul 2013 Posts: 1 Location: Seattle Expertise: I live coffee
Posted Wed Jul 31, 2013, 1:34pm Subject: Bellevue Washington - Retail Espresso Machine Service Writer
July 2013: Baristas with repair skills encouraged to apply
Position: Repair Service Writer, On site in Bellevue, WA Hours: Full Time; Retail Schedule Rate: Competitive, DOE
Position Overview This individual would be responsible for the day-to-day customer interaction in store with repair customers; provide outstanding customer service for repair service issues and escalations, achieve repair service objectives, improve retail repair and technical customer experience.
Create a unique repair service experience for customer in-store Responsible for determining & completing repairs that could be done on the spot vs. those repairs that need to go to the repair center Managing "waiting for approvals and "waiting for parts" Provide work estimates Orchestrate repairs going back to the main repair warehouse Set up repair orders while the customer waits Respond to tech tickets Train and interface with customer service on in store customers and technical issues Explain the process, what is being charged, if you'd like to pre-approve, parts are in and here is generally what you can expect timeline; in-store order confirmation, warranty information Compete "on the spot" easy repairs like un-clogging a grinder, magnet issues, gaskets. Show them the kits and how they could do an easy tune up, such as an Aroma or Via Venezia Work with customers to sign off on work performed; parts and components received back and go over details of the repair and discuss repair warranty and/or additional recommendations
Skills & Experience
Prior technical and repair experience Prior experience managing in a retail or customer service environment Ability to differentiate through product knowledge and superior customer experience and service
To Apply Please email us at email@example.com with a resume and cover letter that expresses your interest and qualifications for this position. Please be sure to include the following in the subject line of your email: Repair Service Writer
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