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Food Service Sales Rep - Equal Exchange
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Senior Member
Joined: 4 Sep 2012
Posts: 2
Location: Boston
Expertise: Professional

Posted Fri Sep 7, 2012, 11:16am
Subject: Food Service Sales Rep - Equal Exchange

Equal Exchange is seeking Sales Reps to join our team. This position is part of our café sales team, partnering with coffee-focused customers who brew and serve our coffee. Sales reps are expected to excel in building meaningful relationships around quality coffee and in communicating Equal Exchange’s unique program, starting with our commitment to sourcing from small farmers. Sales reps work with existing customers and are accountable for securing new customers. Previous experience preferred in some of the following: coffee, sales, training.

To apply, please email your resume, cover letter, and your answers to the application questions below to EEHire@equalexchange.coop.

Job Description:
Full-time regular position, on worker-owner track (40-45 hrs/wk)
Benefits: Health/dental/vision insurance coverage; vacation, holidays and sick days; eligibility for worker-ownership
Report to: Food Service Manager
Responsible for: Meeting annual new sales and growth goals as determined by supervisor, participation in strategy and team development, order taking and customer service as needed
Ability to communicate well and problem solve with customers, team members and staff
Ability to effectively manage time and responsibilities
Ability to work well with others
Ability to rebound from rejection
Ability to work independently and within a team
Previous sales experience preferred
Previous experience in Food Service preferred
Previous experience with progressive business preferred
Ability & willingness to travel

Sales and Account Management (30 hours/wk)
Maintain and deepen relationships with current customers within assigned sales territory
Deepen customers' understanding of fair trade and Equal Exchange mission
New Sales development: prospecting, cold calling, evaluating, negotiating, proposing and closing new accounts
Manage, qualify and prioritize incoming sales inquiries
Develop and pursue network sales
Accountable for individual sales goals
Communicate the characteristics of Equal Exchange coffee, tea, cocoa, chocolate and other products
Communicate, understand and work comfortably with FS equipment
Maintain quality standards throughout supply chain to consumers
Be able to problem solve and fix basic equipment related issues in the field and over the phone
Understand customers' needs and problem solve
Travel 4 to 6 days per month (as determined with supervisor)
Work with and support regional team
Design, implementation and evaluation of promotional strategies
Work with Natural Foods & Fundraising Reps, as relevant, to best serve accounts in region
Communicate effectively with customer service team & equipment personnel, including maintaining account database systems.
Support Customer Service team as needed by effectively answering phones, taking accurate orders, problem solving and responding to customer inquiries
Team Development (5 hours/wk)
Continual learning and analysis bout the market, Equal Exchange's relation to it, and how to market our authentic difference.
Help develop, refine and implement Food Service team strategy and systems
Support team members as needed or directed
Continuous training in Sales, Marketing, Equipment and Product Quality
Other job-related responsibilities & projects as needed
Personnel and Fair Trade Development (5 hours/wk)
Participate in staff, team, departmental and educational (Exchange Time) meetings
Develop an understanding of Equal Exchange’s producer partners and trading model
Understand and participate effectively in our worker cooperative model
Flexibility to engage in other tasks as needed by the organization
To apply:

Please email your resume, cover letter, and your answers to the application questions below to EEHire@equalexchange.coop.

Application questions:
Equal Exchange works with small-scale coffee farmers in countries such as Peru and Nicaragua. What do these farmers want from a relationship with Equal Exchange? How can Equal Exchange effectively help them to develop the resources to solve their pressing problems?

A new Sales Representative's goal is to sell an additional $120,000 worth of products – or about 17,000 pounds of coffee – in a year. This goal includes sales growth in current customers’ coffee programs as well as sales to new customers that the Sales Representative secures. How would you go about reaching this goal? Why should Equal Exchange feel confident that you can reach this goal?

What would you do as a Sales Representative in the following situation? You are approaching a Food Co-op that sells and brews coffee from their local roaster. While the buyer believes in Fair Trade, they think that their commitment to a local roaster better serves their community and provides a great avenue to discuss sustainability. How would you convince them to consider Equal Exchange's coffee program?
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