Equal Exchange is seeking Sales Reps to join our team. This position is part of our café sales team, partnering with coffee-focused customers who brew and serve our coffee. Sales reps are expected to excel in building meaningful relationships around quality coffee and in communicating Equal Exchange’s unique program, starting with our commitment to sourcing from small farmers. Sales reps work with existing customers and are accountable for securing new customers. Previous experience preferred in some of the following: coffee, sales, training.
To apply, please email your resume, cover letter, and your answers to the application questions below to EEHire@equalexchange.coop.
Job Description: Full-time regular position, on worker-owner track (40-45 hrs/wk) Benefits: Health/dental/vision insurance coverage; vacation, holidays and sick days; eligibility for worker-ownership Report to: Food Service Manager Responsible for: Meeting annual new sales and growth goals as determined by supervisor, participation in strategy and team development, order taking and customer service as needed Qualifications: Ability to communicate well and problem solve with customers, team members and staff Ability to effectively manage time and responsibilities Ability to work well with others Ability to rebound from rejection Ability to work independently and within a team Previous sales experience preferred Previous experience in Food Service preferred Previous experience with progressive business preferred Ability & willingness to travel Responsibilities:
Sales and Account Management (30 hours/wk) Maintain and deepen relationships with current customers within assigned sales territory Deepen customers' understanding of fair trade and Equal Exchange mission New Sales development: prospecting, cold calling, evaluating, negotiating, proposing and closing new accounts Manage, qualify and prioritize incoming sales inquiries Develop and pursue network sales Accountable for individual sales goals Communicate the characteristics of Equal Exchange coffee, tea, cocoa, chocolate and other products Communicate, understand and work comfortably with FS equipment Maintain quality standards throughout supply chain to consumers Be able to problem solve and fix basic equipment related issues in the field and over the phone Understand customers' needs and problem solve Travel 4 to 6 days per month (as determined with supervisor) Work with and support regional team Design, implementation and evaluation of promotional strategies Work with Natural Foods & Fundraising Reps, as relevant, to best serve accounts in region Communicate effectively with customer service team & equipment personnel, including maintaining account database systems. Support Customer Service team as needed by effectively answering phones, taking accurate orders, problem solving and responding to customer inquiries Team Development (5 hours/wk) Continual learning and analysis bout the market, Equal Exchange's relation to it, and how to market our authentic difference. Help develop, refine and implement Food Service team strategy and systems Support team members as needed or directed Continuous training in Sales, Marketing, Equipment and Product Quality Other job-related responsibilities & projects as needed Personnel and Fair Trade Development (5 hours/wk) Participate in staff, team, departmental and educational (Exchange Time) meetings Develop an understanding of Equal Exchange’s producer partners and trading model Understand and participate effectively in our worker cooperative model Flexibility to engage in other tasks as needed by the organization To apply:
Application questions: Equal Exchange works with small-scale coffee farmers in countries such as Peru and Nicaragua. What do these farmers want from a relationship with Equal Exchange? How can Equal Exchange effectively help them to develop the resources to solve their pressing problems?
A new Sales Representative's goal is to sell an additional $120,000 worth of products – or about 17,000 pounds of coffee – in a year. This goal includes sales growth in current customers’ coffee programs as well as sales to new customers that the Sales Representative secures. How would you go about reaching this goal? Why should Equal Exchange feel confident that you can reach this goal?
What would you do as a Sales Representative in the following situation? You are approaching a Food Co-op that sells and brews coffee from their local roaster. While the buyer believes in Fair Trade, they think that their commitment to a local roaster better serves their community and provides a great avenue to discuss sustainability. How would you convince them to consider Equal Exchange's coffee program?
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