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TheSunInsideYou
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TheSunInsideYou
Joined: 16 Feb 2012
Posts: 206
Location: NJ and NYC
Expertise: I live coffee

Espresso: Breville BES900XL
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Drip: Hario V60, Chemex
Posted Fri Jun 1, 2012, 9:19am
Subject: Buana Coffee?
 

Has anyone ever used this site? Their prices seem impossibly low. Maybe I'm missing some catch or something.

http://buanacoffee.com/

-Dave-
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frcn
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frcn
Joined: 23 Dec 2001
Posts: 3,284
Location: Northern California
Expertise: Professional

Espresso: Vibiemme Domobar Double
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Posted Fri Jun 1, 2012, 11:42am
Subject: Re: Buana Coffee?
 

When it looks too good to be true.......

Overseas ordering usually means no warranty in the states.
Ordering to some countries increases the possibility of fraud exponentially.
If something isn't included (missing portafilters, etc.), the item arrives damaged, or the item never arrives, what do you do?
Who do you call for customer service? Leaks, overpressure, a stuck valve.
What if the boiler cracks? If you are lucky all you will have to do is pay shipping for the part. More likely, you wqill have to buy a new boiler out of pocket and install it yourself. or maybe you just bought a Bezerra Petunia Planter...?
Call a USA service agent/importer who sells the same item and ask them if they will warranty a machine you bought overseas. Hold the phone away from your ear to avoid either the very loud laughing or the profanity-laden death threats.

 
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TheSunInsideYou
Senior Member
TheSunInsideYou
Joined: 16 Feb 2012
Posts: 206
Location: NJ and NYC
Expertise: I live coffee

Espresso: Breville BES900XL
Grinder: Laranzato HC-600, OE LIDO,...
Vac Pot: Yama 3
Drip: Hario V60, Chemex
Posted Fri Jun 1, 2012, 3:30pm
Subject: Re: Buana Coffee?
 

Yeah. That's pretty much what I figured. But I thought I would give it a shot! Haha.

-Dave-
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meatpile
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meatpile
Joined: 3 Mar 2004
Posts: 43
Location: Charlotte, NC
Expertise: I love coffee

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Posted Tue Jun 19, 2012, 3:35pm
Subject: Re: Buana Coffee?
 

This company pops up under many google shopping searches of many models.

I've read where people are skeptical like this forum, but nothing with good or bad experiences.

Be interesting to see what's up.
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lost
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Location: Ontario
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Posted Mon Jun 25, 2012, 2:56pm
Subject: Re: Buana Coffee?
 

Wow, I did almost fall out of my chair looking at those prices.
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lost
Senior Member


Joined: 15 Jan 2008
Posts: 269
Location: Ontario
Expertise: I love coffee

Grinder: Baratza Maestro,Mazzer Super...
Vac Pot: Elec. Sunbeam, Cory,...
Drip: Newco, Clever Dripper,...
Roaster: Hearthware Precision
Posted Mon Jun 25, 2012, 3:00pm
Subject: Re: Buana Coffee?
 

lost Said:

Wow, I did almost fall out of my chair looking at those prices.

Posted June 25, 2012 link

For example, that Astoria Argenta ? I wonder how much it would cost to ship it here. As kinda mentioned by frcn and has been my experience in Asia, you bought it you own it. Good luck trying to get exchanges, remimbursements, missing parts etc. This is from personal experience doing business with companies in Asia. Yes I have stories.
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caffemarcello
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Joined: 13 Jul 2012
Posts: 2
Location: Pattaya, Thailand
Expertise: Pro Barista

Espresso: La Pavoni Bar TVN,...
Grinder: La Pavoni Zip
Vac Pot: don't have time for toys
Drip: French Press - not drip
Roaster: none yet
Posted Mon Jul 16, 2012, 12:04am
Subject: Re: Buana Coffee?
 

Huh?  

  1. They make up prices without checking the market.  If I could get that sort of price on a La Pavoni, I'd fly there to pick it up.  They're selling at less than 50% of the going prices of most models.

  2. They're supposedly in Surabaya?  Who'd open a distributorship (even international) in Surabaya.  It's a feeder port and stopping off point to Bali, but the big international traders are all in Jakarta (maybe with a satellite in Sub).

  3. For the clincher if you don't like the pure logic of the post(s) above... Check out Google Maps.  42 Jl.Jend Sudriman is a hotel.  there's nothing but trees to the left and right (north/south from what I can see) of that location.  

Total Fraud - I'd bet on it.  But, I'm a born skeptic, so I've emailed the La Pavoni reps in Singapore (there are none in Indo, another hint as to fraud) because they'll have heard of them.  If they respond, I'll post again.

Joe
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lindahui
Senior Member


Joined: 3 Aug 2012
Posts: 2
Location: Hong kong
Expertise: Just starting

Posted Fri Aug 3, 2012, 12:26pm
Subject: Re: Buana Coffee?
 

Hi, I am living in Hong Kong and ordered a coffee machine from buanacoffee.com in early July, 2012.  I placed the order on web and sent them money via wire transfer and got their reply email stated that my coffee machine has been shipped on 10 July, 2012.  Today is 3 August, 2012, I still haven't receive my coffee machine, which claimed to be delivered in 3-4 days.  I tried to contact the company by sending them email, leaving message on their webpage, sending them message through the online chat, but no reply.  The last email that I received from them was the one notified me the coffee machine has been shipped on 10 July, 2012.
Will update on this forum if I finally receive the coffee machine.  However, if I don't have further post on this, that means it's a SCAM.
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CoffeeMills
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CoffeeMills
Joined: 21 Feb 2012
Posts: 32
Location: USA, Canada
Expertise: Professional

Espresso: la Pavoni Professional
Grinder: Mazzer Mini
Drip: Gravity Cone
Roaster: 49TH  //
Posted Sun Aug 5, 2012, 2:19am
Subject: Re: Buana Coffee?
 

The SCAM list grows.  I ordered two Mazzer Mini grinders from Buana Coffee on July 16, 2012 via money wire transfer.  Still no grinders have been delivered.   Emails stopped the second money was transferred.  Then my order vanished along with all account information, thus I can't even log in.  La Marzocco has informed me it would be impossible to offer real Mazzers for such low prices.  Buana Coffee is brewing international class action law suits.  
DO NOT BE FOOLED - BUANA COFFEE IS A SCAM !

CoffeeMills: Portafilter.jpg
(Click for larger image)

 
Coffee Mills
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iroast
Senior Member


Joined: 3 Nov 2011
Posts: 71
Location: NJ
Expertise: I live coffee

Posted Sun Aug 5, 2012, 6:35am
Subject: Re: Buana Coffee?
 

Domain Name: BUANACOFFEE.COM      
                                 
Registrant:                      
    PrivacyProtect.org
   Domain Admin        (contact@privacyprotect.org)
   ID#10760, PO Box 16
   Note - All Postal Mails Rejected, visit Privacyprotect.org
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   Tel. +45.36946676    
                                 
Creation Date: 12-Feb-2012  

I wouldn't trust a new website without positive feedbacks.
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