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eBay seller incommunicado - how long to wait to file a dispute?
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dana_leighton
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Posted Wed May 27, 2009, 11:53pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Yes, PayPal will refund the purchase price and the cost of shipping, if they find in the buyer's favor. The dispute needs to be initiated within 45 days of payment, and it needs to be escalated to a claim within 20 days of the dispute. Then PayPal takes over the investigation, and they don't say how long they'll take to pay you.

THey specify some conditions for coverage:

You must meet all of these requirements:

Use PayPal to purchase an eligible item on eBay.
Pay for the full amount of the item with one payment. Items purchased with multiple payments Ė like a deposit followed by a final payment Ė are not eligible.
Send the payment to the seller through:
The eBay "Pay Now" button, or the eBay invoice,
Open a Dispute within 45 days of the date you sent the payment Ė then follow the online dispute resolution process described below under Dispute Resolution.
Keep your PayPal account in good standing.


 
Dana Leighton - Espresso hack and CoffeeGeek moderator
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KnowGood
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Posted Thu May 28, 2009, 3:45pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

MarkPrince Said:

Paypal guarantees the transactions, regardless of the money being in the users' account or not, or at least I thought that's how it works?

Mark

Posted May 27, 2009 link

dana_leighton Said:

Yes, PayPal will refund the purchase price and the cost of shipping, if they find in the buyer's favor.

Posted May 27, 2009 link



13.5 PayPal Buyer Complaint Policy


a) What is the PayPal Buyer Complaint Policy?
It is PayPalís process to help you resolve a problem directly with the seller through the PayPal Resolution Center for purchases that are not eligible for PayPal Buyer Protection.

The PayPal Buyer Complaint Policy is similar to PayPal Buyer Protection in that it enables buyers to file Disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD). By filing a Dispute, you can communicate with the seller and attempt to resolve the problem. If you are unable to resolve the problem, you may escalate an Item Not Receive (INR) Dispute to a Claim Ė but you may not escalate a Significantly Not as Described Dispute to a Claim.

Even though you may escalate an Item Not Received Dispute to a Claim, you are not guaranteed recovery. If the Claim is decided in your favor, your recovery is limited to the amounts that PayPal can recover from the sellerís Account.


d) What if PayPal makes a final decision in my favor?
If PayPal makes a final decision in your favor, we will collect any available funds in the sellerís PayPal balance at that time. However, recovery is not guaranteed and is limited only to the amounts that PayPal can recover from the sellerís Account. Any amounts collected from the seller will be placed in your Account.


If you feel like reading for yourself:

PayPal User Agreement
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dana_leighton
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dana_leighton
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Posted Thu May 28, 2009, 10:16pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

KnowGood Said:

13.5 PayPal Buyer Complaint Policy
...
If you feel like reading for yourself:

Posted May 28, 2009 link

The Buyer complaint policy is only for purchases that do not quality for PayPal Buyer Protection (.e. do not meet the requirements I quoted above). Otherwise you're covered for the purchase price and shipping.

As an update, the seller contacted me this morning by phone, and explained he was backlogged and busy with a memorial service for a friend, but is sending me a laptop with a larger HD and faster processor to compensate me. He shipped it this morning USPS Priority Mail.

The system works -- the dispute got his attention, and we settled it. I'm happy.

 
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MarkPrince
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Posted Fri May 29, 2009, 2:31am
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

dana_leighton Said:

...


The Buyer complaint policy is only for purchases that do not quality for PayPal Buyer Protection (.e. do not meet the requirements I quoted above). Otherwise you're covered for the purchase price and shipping.

As an update, the seller contacted me this morning by phone, and explained he was backlogged and busy with a memorial service for a friend, but is sending me a laptop with a larger HD and faster processor to compensate me. He shipped it this morning USPS Priority Mail.

The system works -- the dispute got his attention, and we settled it. I'm happy.

Posted May 28, 2009 link

LOL! Like George, did you ask for a death certificate? ;)

Good to hear it worked out.

Mark

 
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JonR10
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Posted Fri May 29, 2009, 3:37am
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

KnowGood Said:

Even though you may escalate an Item Not Received Dispute to a Claim, you are not guaranteed recovery. If the Claim is decided in your favor, your recovery is limited to the amounts that PayPal can recover from the sellerís Account.

Posted May 28, 2009 link

As stated earlier, this is ONLY for purchases not covered by PayPal buyer protection.  EVERY eBay purchase using PayPal is covered by PayPal buyer protecion.  If decided in your favor, PayPal Buyer protection will issue a FULL refund if the dispute is filed within 45 days of the purchase regardless of the seller's account status at the time.  


What you have been posting may be technically true, but also misleading because it's not applicable to this case



Dana - glad to hear it has turned out well  :-)
Jon

 
Jon Rosenthal
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wenus2
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Posted Fri May 29, 2009, 4:26am
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

dana_leighton Said:

The system works -- the dispute got his attention, and we settled it. I'm happy.

Posted May 28, 2009 link

Good to hear. Congrats!

 
enjoy the journey
-jw
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