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eBay seller incommunicado - how long to wait to file a dispute?
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dana_leighton
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Posted Wed May 27, 2009, 5:27pm
Subject: eBay seller incommunicado - how long to wait to file a dispute?
 

To the folks who have dealt with eBay sellers/buyers before:

Last week (one week ago) I bought an item on eBay, using "buy it now," for $60 and paid immediately using PayPal. I was pretty confident in the seller since the feedback was 100% positive on 155 transactions. I have not heard from the seller since regarding whether the item shipped, or when to expect it. I have tried to contact the seller:

5/20 paid for item
5/23 left message via eBay: Hi. I paid for this item on May 20th, but haven't had any communication about shipping dates, methods, or delivery estimates. Please advise. Thank you.
5/26 left message via eBay: Hello - It's been 6 days since this auction closed, and I still do not have any details about shipment or when to expect this item. Can you please contact me regarding this item? I am anxious to receive it. Thank you.
This morning:  Phone call to seller's eBay phone number: Number not in service. Also found another number possibly for the seller using a Google search, called, left message.

It looks like I can file a dispute with PayPal as early as tonight at 8pm. Do you think a dispute is warranted in this case? Is there any good reason to keep waiting in this circumstance?

 
Dana Leighton - Espresso hack and CoffeeGeek moderator
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JonR10
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Posted Wed May 27, 2009, 5:40pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

I've had numerous ebay transactions, most were just fine....

Occasionally you run in to something like this.  Usually the listing will say "payment expected within x days" or some such.  If this is the case then I usually am willing to wait x days myself.  

What I've done before was to send one last ebay communication to say something like "please respond by this time tomorrow or I will have no other recourse than to take further action...."


If no response then I'd suggest you open a dispute with paypal.  
The seller will still have ample opportunity to respond after the dispute is initiated.

 
Jon Rosenthal
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dana_leighton
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Posted Wed May 27, 2009, 5:53pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Yes, the only statement in the auction about payment and shipping was: "Please allow an additional 48 hrs in addition to normal processing time for purchases made as "Buy It Now" to conclude all stated aspects of auction listing "entitlements"."

The auction also listed the shipping method as "Standard Flat Rate Shipping Service" whatever that might mean in terms of transit time.

I have emailed one of the previous buyers (this item had 6 available for sale) to see what their experience was.

 
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wenus2
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Posted Wed May 27, 2009, 6:18pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

If the seller hasn't so much as answered an email in 6 days I would open a dispute with Paypal.
Why?
This won't cancel the transaction, but Paypal will put a hold on the funds.  Then you will have their attention.  

The dispute process will allow further communication between you and the seller, through Paypal, to reach resolution.  All correspondance will be on the record.

 
enjoy the journey
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dana_leighton
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dana_leighton
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Posted Wed May 27, 2009, 6:36pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

I think you make very good points, JW. Thanks.

 
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gime2much
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Posted Wed May 27, 2009, 6:44pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Dana, I feel your pain. For what its worth I've completed almost 400 transactions thru e-bay with only 1 occurrence of not receiving the item and pay-pal refunded my money very quickly. Perhaps the seller is sick or has a family emergency? That happened to me as a buyer once. I was hospitalized for a few days and forgot about a purchase I had made. Once I got in contact with the seller they were very understanding. My thoughts are give it another day or so then initiate the Pay-Pal claim, as Jon said the seller has ample opportunity to respond once they receive the claim.

 
Dan Brewer
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Cathi
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Posted Wed May 27, 2009, 7:53pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Wow, Dana, what a timely post.  I just filed a dispute regarding a transaction from 5/5. Seller sent me an email on the 11th that it would be shipped on the 13th (I was thinking that was a bit slow, personally).  Nothing since then, nada.  I sent two emails asking for a follow up, one on the 23rd and one yesterday.  I waited 24 hours and after no response yet again, filed the dispute.

I think you have been diligent in your efforts to contact the seller.  I would file the dispute without any remorse what-so-ever.  You are only asking paypal to help mediate the situation.  The seller will have the opportunity to respond and hopefully fix the problem before there is negative feedback.
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KnowGood
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Posted Wed May 27, 2009, 8:15pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

A few things you should know:

a) when selling make sure that you choose to have a "signature" and have the buyer sign for the package. In the case of a dispute (package no show), if you didn't get a signature they will side with the buyer.

b) PayPal can only refund your money if the money is there to refund. Since it's been many days since the initial transaction, one would assume the money has been withdrawn from their account. The most that will come from it is that they have their account frozen or deleted. In either event they will probably just open another under a different name.  

and

c) in the event of b) there is a way to get your money back, but it isn't with the cooperation of eBay/PayPal. Be sure to use a credit card to pay for your items so that in the event of you being ripped off you can do a charge back. This affects PayPal mostly and they used to close your account because of it.


ps - Another one that people don't know/realize is that you only have "Buyer/Seller Protection" when dealing with eBay. Use it to buy from here or anywhere else like craigslist and you are SOL!
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dana_leighton
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dana_leighton
Joined: 11 Jan 2002
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Location: Little Rock, AR
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Posted Wed May 27, 2009, 8:23pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Thanks folks, all good information. I decided to go ahead and open the dispute -- It really is only a way to try to contact the seller to settle it. Perhaps I'll see if the eBay/PayPal buyer protection stuff works, but I hope I do not have to. Mostly I just want to get the cheap laptop I bought to program my new PID'd roaster! :)

 
Dana Leighton - Espresso hack and CoffeeGeek moderator
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MarkPrince
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Posted Wed May 27, 2009, 9:41pm
Subject: Re: eBay seller incommunicado - how long to wait to file a dispute?
 

Paypal guarantees the transactions, regardless of the money being in the users' account or not, or at least I thought that's how it works?

Mark

 
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