Socalsteve Senior Member Joined: 25 Mar 2011 Posts: 25 Location: Los Angeles Expertise: I love coffee
Espresso: Alex Duetto II Grinder: Versalab M3, Baratza Vario-W... Drip: Bunn Trifecta MB
Posted Fri Mar 15, 2013, 8:32am Subject: A big shout out to Metropolis Coffee Roasters!!!
Hi all,
Just want to give accolades to Metropolis Coffee Roasters for having such great customer service. They went way out of their way to make this customer happy.
No point in going into the details, but if you must know...send me a PM.. :lol:
If you don't do business with them already,I encourage you to try their beans. And, if something does go amiss with your order, they will bend over backwards to make it right!
IMAWriter Senior Member Joined: 4 Jul 2002 Posts: 5,475 Location: Brentwood, TN Expertise: I live coffee
Espresso: Nothing at the moment Grinder: Vario-W,Preciso-Esatto/KyM... Vac Pot: Adcraft SS, Yama 8 cup Drip: Brazen.Chemex, Hario, Clever... Roaster: Behmor 1600, CO/UFO combo
Posted Sat Mar 16, 2013, 8:07pm Subject: Re: A big shout out to Metropolis Coffee Roasters!!!
Steve, I'm going to bump this, as a +1. They also sell their espresso, both regular and "Greenline decaf" as green for home roasters. Still, Tony and co. are the real deal, and their roasted coffee is wonderful.
Posted Sun Mar 17, 2013, 1:09pm Subject: Re: A big shout out to Metropolis Coffee Roasters!!!
I have to agree here as well. I had a situation arise with an order a couple years ago. I won't get into details either, but Tony responded directly to my concerns and well exceeded my expectations to make it right. Their customer service can't be beat, they have some of the best shipping rates (especially if you ship to a business address), their prices are very reasonable, plus their coffee is great as well. They are still at the top of my list of favorite roasters.
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