JRoser Senior Member Joined: 31 May 2013 Posts: 1 Location: Florida Expertise: I love coffee
Posted Fri May 31, 2013, 4:06pm Subject: Gaggia Platinum Vision leaking and not providing coffee or espresso
Hello, I purchased a Gaggia Platinum Vision on 2/28/13 and have taken care of it according to the manual using Gaggia Decalcificante and Gaggia Coffee Clean. This morning a pool of water ends up on the counter and no espresso or coffee comes out of the spout. I can get hot water from the wand fine, it is only a problem with the espresso, coffee, or long coffee coming out. I tried cleaning again with the Gaggia Coffee Clean, and I get a little of the Coffee Clean product out of the spout, but mostly water on the counter. Any suggestions on how to troubleshoot?
fogster Senior Member Joined: 11 Oct 2013 Posts: 2 Location: UK Expertise: I love coffee
Posted Fri Oct 11, 2013, 4:01am Subject: Re: Gaggia Platinum Vision leaking and not providing coffee or espresso
If it's less than 12 months old, can;'t you claim under the warranty? I'm guessing perhaps not (hence you posting here).
If you have to repair yourself...
It will almost certainly (I think) be the o-ring seals in the steam valve behind the selector knob. There are five in total and you don't need to remove the Oetiker (crimp) clips form the hoses going into the steam valve - there are simply three u-shaped metal clips (a bit like my wife's hair clips!) that hold the valve together - pull each out and the valve separates for servicing. I paid £12.50 for the five o-rings (including the silicon you need for reassembly) and that part of the operation was quite straightforward. It's a bit difficult to get to (find an exploded diagram online or see the file attached). Look on page 3 - the valve body is part 23, the clips are parts 22 (three of them). The part numbers quoted for the o-rings seemed to have changed - I bought 1 x 140321861, 2 x 1200931 and 2 x 1200890.
The advice I was given is to be careful not to scratch or damage the valve components when removing the old o-rings, thoroughly clean old calcium build-up and muck prior to reassembly, using cir-clip (ideally right-angle) or small round needle-nose pliers to stretch the new o-rings into place, and make sure you use a decent food-grade grease designed for the job (i.e. high temp, non water soluble, won't wash away) on the valve components (not the o-rings) when reassembling the valves (i.e. smear the grease on the valve components and then push o-rings into place).
I know this post is a few months old but I thought this may help anyone else with similar issues, even if you're already sorted your problem.
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