MACG Senior Member Joined: 13 May 2013 Posts: 2 Location: kirkcudbright Expertise: Just starting
Espresso: Gaggia Platinum Vision
Posted Mon May 13, 2013, 7:30am Subject: Gaggia Platinum stuck in cleaning cycle.
After the usual weekly clean and service,steam ok,but "dispensing failed"shown on screen when attempting to brew coffee,so tried "cleaning cycle",machine now stuck in cleaning cycle-endlessly-even after switch of and on many times,also makes alarming loud bangs while cycling,can't get back to main menu. Any ideas??? James.
SStones Senior Member Joined: 24 Nov 2012 Posts: 369 Location: Canada Expertise: Professional
Espresso: Giga 5, ECM Giotto, Rocket... Grinder: Anfim Milano-Best Vac Pot: No :( Drip: Some $30 thing from Walmart Roaster: I buy pre-roasted.
Posted Wed May 15, 2013, 3:11am Subject: Re: Gaggia Platinum stuck in cleaning cycle.
The moving parts inside are not moving properly from position to position. The mechanical part that recieves the grounds, lowers the tamp/sieve into them and holds them while the water is pumped through (The Brew Unit) is unable to position itself properly. The machine can't go back to ready because it can't finish the last thing it is trying.
You can take out the driptrays and used grounds tray. Unplug it. Put your hand in and feel around above where the used grounds tray sits. Knock free any clumps of coffee that could prevent the moving parts from moving freely. Wipe out all the crap that has fallen to the bottom of the machine, put the trays back in and give it another shot. If it still struggles take it to your service place to get the brew unit rebuilt.
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