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Discussions > Espresso > Q and A > jura capresso...  
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marmite19749
Senior Member


Joined: 7 May 2013
Posts: 1
Location: PA
Expertise: Just starting

Posted Tue May 7, 2013, 9:52pm
Subject: jura capresso tragedy
 

We have had the Jura Capresso C1000 since 2006 never had an issue.
Yesterday my 'dear' husband put instant coffee (don't ask!) into the ground coffee slot and panicked then poured water into it.

It is no longer working has all 8 lights flashing and can not push the drip tray back in.  We called Jura and they walked him through some restarts and listened to the sad sound the machine is making.  They said the only thing we could do was take it in for a $275 service but because the machine is so old it may not be worth it :-/
Any suggestions?

Claire
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NobbyR
Senior Member
NobbyR
Joined: 10 Jul 2011
Posts: 2,050
Location: Germany
Expertise: I love coffee

Espresso: Poccino Opus One, Ariete
Grinder: Eureka Mignon Istantaneo
Vac Pot: N/A
Drip: Melitta Linea Unica de Luxe
Roaster: N/A
Posted Wed May 8, 2013, 2:59am
Subject: Re: jura capresso tragedy
 

marmite19749 Said:

They said the only thing we could do was take it in for a $275 service but because the machine is so old it may not be worth it.

Posted May 7, 2013 link

That's unfortunately true. Think of most superautomatics as disposable.

 
***
"This drink of the Satan is so delicious that it would be a shame to leave it to the infidels." (Pope Clement VIII on coffee, when he was urged to ban the beverage)
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jwoodyu
Senior Member
jwoodyu
Joined: 31 Dec 2010
Posts: 857
Location: Michigan
Expertise: I live coffee

Espresso: Allex Duetto II
Grinder: Mazzer Major
Posted Wed May 8, 2013, 5:50am
Subject: Re: jura capresso tragedy
 

NobbyR Said:

That's unfortunately true. Think of most superautomatics as disposable.

Posted May 8, 2013 link

You have yourself an ERROR 8 even if you get it to clear it will be back. At this point I would say your option is to send it back, replace it with another Jura or replace it with an auto or semi. I tossed two Jura's in the trash to the tune of about $4K and sent a couple back to Jura. Personally I would not go back but different strokes.

 
Yes i have a reason for leaving SCG off my list, yes it is my opinion, yes it is subjective as opinions are by definition, no don't start a flame war because you disagree.
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frcn
Senior Member
frcn
Joined: 23 Dec 2001
Posts: 3,427
Location: Northern California
Expertise: Professional

Espresso: Vibiemme Domobar Double
Grinder: Mazzer Kony, Baratza...
Vac Pot: Hario, 2 Cory pots, 1 Cory...
Drip: Behmor Brazen, Bunn A10 mod...
Roaster: computer controlled Hottop,...
Posted Wed May 8, 2013, 9:19am
Subject: Re: jura capresso tragedy
 

When I read the topic my first thought was: "We have a Jura super-auto tragedy. My husband said I could get a new machine as soon as this one quits, but no matter what I do it just keeps working. We even poured water into the coffee slot but it still works. What can I do?"

Your incident is just another data point as to why it is a rare event that a super-auto is recommended on this (or other) coffee forums.

The problem is that other setups (a separate grinder and espresso machine) is a bit more complicated to use, and if hubby can't figure out how to properly use a super-auto I hate to think what he might do to a better setup. Mazzer's do not like having water poured into their hoppers.

 
Visit My Website
www.EspressoMyEspresso.com
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hiwakey
Senior Member


Joined: 9 Feb 2004
Posts: 3
Location: UK
Expertise: I love coffee

Posted Wed May 8, 2013, 8:18pm
Subject: Re: jura capresso tragedy
 

My lil sis loves this Capresso!

Guys, there do seem to be some options other than "bin it". At a guess the brewgroup is gummed up and the horrible noises are the motor trying to turn a sticky brewgroup.

How about these people - $110 for a refurb brewgroup -

http://juracapressoparts.com/JuraCapressoRepair.html
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Iluvdabean
Senior Member
Iluvdabean
Joined: 7 Mar 2005
Posts: 1,277
Location: Kentucky
Expertise: I love coffee

Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
Drip: Bonavita BV 1800 TH
Roaster: Nesco 1010/Behmor 1600
Posted Fri May 10, 2013, 4:26pm
Subject: Re: jura capresso tragedy
 

marmite19749 Said:

We have had the Jura Capresso C1000 since 2006 never had an issue.
Yesterday my 'dear' husband put instant coffee (don't ask!) into the ground coffee slot and panicked then poured water into it.

It is no longer working has all 8 lights flashing and can not push the drip tray back in.  We called Jura and they walked him through some restarts and listened to the sad sound the machine is making.  They said the only thing we could do was take it in for a $275 service but because the machine is so old it may not be worth it :-/
Any suggestions?

Claire

Posted May 7, 2013 link

Claire sorry about that. If you dont want to learn more and get a better machine plus a grinder then I would have it fixed or buy a new one.
This isnt really about full auto machines vs semi autos,it isnt even about what real espresso is but most here dont like or
recommend full autos for a serious machine long haul. What this is about is how to get you up and rolling. So I would say
look at what you want and decide. You want to change direction and learn about better coffee or are you happy with the way things were.
If your happy get it fixed or buy a new one.Then just laugh about it and dont repeat mistake. If you want better coffee and want to spend the time,money,
and energy it takes to pursue great coffee then start reading the forums here. Frankly there are those who just aren't that passionate about great
coffee and they are happy with what they experience. So I see it as about you,what you want and then how to get there.
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Coffeenoobie
Senior Member
Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,036
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Sat May 11, 2013, 8:08am
Subject: Re: jura capresso tragedy
 

I am sorry he killed your jura But that is the funnest post I have read in a while.  

If you think you might like a real espresso, maybe take a barista class as a couple.

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

My coffee treasure map...
Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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SStones
Senior Member
SStones
Joined: 24 Nov 2012
Posts: 477
Location: Canada
Expertise: Professional

Espresso: Giga 5, ECM Giotto, Rocket...
Grinder: Anfim Milano-Best
Vac Pot: No  :(
Drip: Some $30 thing from Walmart
Roaster: I buy pre-roasted.
Posted Sun May 12, 2013, 6:28am
Subject: Re: jura capresso tragedy
 

Find a dealer who will accept it as a trade-in toward a replacement.
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