steven_meyer Senior Member Joined: 19 Jul 2003 Posts: 506 Location: San Bruno, ca Expertise: I love coffee
Espresso: Alex Duetto 3.0, ECM Giotto... Grinder: HG-One, Mahlkonig K-30 vario
Posted Sat Sep 7, 2013, 5:48pm Subject: Great Infusions fantastic customer service.
Ever since buying my new Duetto and having my Condo outfitted with a new electric meter (unrelated) My electric bill had skyrocketed by over 100%. My HOA thinks it is my espresso machine that is the cause of the $50 increase. I say Bologna! I think it is a bad meter. So in desperation I called Sebastian at Great Infusions to see if he had any wisdom to throw my way. He wasn't at work on Friday, but his assistant Dorelle took my message.
What a surprise it was when I got an email from her today. It seems she did some research on my behalf and found a thread on coffee geek on this very same subject. Great Infusions is the best!
Posted Sat Sep 7, 2013, 10:35pm Subject: Re: Great Infusions fantastic customer service.
Great Infusions is a wonderful shop full of all sorts of goodies. I love the fact that you can walk in and see various machines being repaired, and get advice from Dale or Sebastian, and usually pick up whatever you need. Sometimes I've found myself spending a little more there for parts then I may have been able to get from espressoparts*, cafeparts* or elsewhere online - and feeling quite alright about it. Local shops rock.
calblacksmith Moderator Joined: 25 Nov 2007 Posts: 7,675 Location: Riverside, Ca, U.S.A. Expertise: I live coffee
Espresso: ECM Vene. A1, La Cimbali M32 Grinder: Azkoyen Capriccio, Major Vac Pot: 40s era Silex Drip: Msl. Com. brewers Roaster: gave it a try, decided no
Posted Sun Sep 8, 2013, 11:31am Subject: Re: Great Infusions fantastic customer service.
To know EXACTLY what operation is costing you get a Kikkawatt device, you may even find one to borrow at the library. As a reference, my machine, over an hour of operation costs about the same as two standard 100 watt light bulbs even though it has a 1600w heater.element.
In real life, my name is Wayne P. Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!
Feed the newbs, starve the trolls and above all enjoy what you drink!
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