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Another DB Quickmill
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Discussions > Espresso > Machines > Another DB...  
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DavecUK
Senior Member


Joined: 21 Sep 2005
Posts: 1,466
Location: UK
Expertise: I love coffee

Posted Fri Aug 30, 2013, 1:30am
Subject: M used a damaged pallet
 

emil3m Said:

Dave,

Is it fair to say that the machines are more likely damaged when they are shipped to the consumer rather than during the shipping from QM to the distributor? Do you have any insight on that original, bulk shipment from QM?

I live about 2.5-3 hours away from CCS and was wondering if it's worth the road trip. Scratches and/or bent legs and/or other damage (however minor) would bother me. I realize this comes off weird, because functionality doesn't really suffer..

Posted August 29, 2013 link

If I were you, I would have a day out and go collect the machine. Your couriers in the US are total shite in the main and because the package has so much farther to go, more hops, more distribution centres...MORE chance for something to go wrong. It is extremely unlikely they were damaged in transit to the retailers (not impossible) as they tend to come on a large pallet. These cannot be dropped or pushed off a conveyor belt by some courier employee, who couldn't give a crap and even the most inept crane or fork lift truck driver is unlikely to give them anywhere near the impact of even a 3 or 4 foot drop.

The other point is that being packed as a group on pallets, there is a lot of crush zones to absorb impact. it is quite hard to properly protect these things, I think Bella Barista in the UK spends over 10 just on extra (special) packaging and the overbox system to prevent damage, plus using a specialist courier company and it's rare now to hear of a damaged machine when they deliver. To give you an example and overbox filled with packing peanuts to absorb impact, will do very little, because the lower peanuts become compressed and lose their ability to absorb an impact. Something more to think about, pretty much all couriers (in the UK) refused to carry the coffee machines with a shockwatch indicator fitted to the packaging....which should tell you everything.

When my single (second machine) arrived direct from Italy, one of the mini pallet legs was almost completely broken (flopping inwards). Now either QM used a damaged pallet to pack a single (important) machine, yeah sure, or it was dropped from at least  3 feet or more. Interestingly had the pallet leg not folded under and the pallet been stronger, then the machine would probably have been damaged within it's (unmarked) box!!

Note: Don't care if I upset all the courier firms in the US, you guys damaging peoples goods know who you are, either get another job or let the firm go out of business, because you make anyone in your company who cares, look bad.
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DeanOK
Senior Member
DeanOK
Joined: 24 Sep 2012
Posts: 720
Location: OK
Expertise: I like coffee

Espresso: QM Vetrano 2B
Grinder: Vario W
Posted Fri Aug 30, 2013, 5:26am
Subject: Re: Another DB Quickmill
 

I was running late getting to the office this morning. I opened my front door to leave at 8am and the UPS man was standing there with my V2B... what luck since he had to have a signature.

NO dents, no scratches, no bent legs, but the bag they had around the machine had a lot of water in it. All sides of the machine had water droplets. I hope this doesn't mean there is anything leaking that shouldn't be. Also, the little black plug that goes over the pressure adjustment was off, but no big deal. I can tell you the pressure adjustment does not line up with the hole very well.

I dried the outside of the machine, put a fan on top of it blowing down through it to dry any water that may have strayed someplace it isn't supposed to be. I will leave the fan on it all day until I get home from work.

Update later
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calblacksmith
Moderator
calblacksmith
Joined: 25 Nov 2007
Posts: 8,038
Location: Riverside, Ca, U.S.A.
Expertise: I live coffee

Espresso: ECM Vene. A1, La Cimbali M32
Grinder: Azkoyen Capriccio, Major
Vac Pot: 40s era Silex
Drip: Msl. Com. brewers
Roaster: gave it a try, decided no
Posted Fri Aug 30, 2013, 5:50am
Subject: Re: Another DB Quickmill
 

Janice.
If it is a small scratch and you can live with it, that is the best course of action.
Yes it can be polished out but the process starts with a fairly coarse abrasive to remove the scratch and then progressively move finer and finer in grit until the scratches made by the grit blend together. A polished surface may (and will ) have scratches but they will all be aligned in the same direction, when you have one that is at an angle to the others, it stands out clearly.

Short answer to recap. If you can live with it, leave it alone.

 
In real life, my name is
Wayne P.
Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!

Feed the newbs, starve the trolls and above all enjoy what you drink!
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emil3m
Senior Member


Joined: 13 Jan 2013
Posts: 106
Location: New York
Expertise: Just starting

Espresso: Crossland CC1
Grinder: Vario
Posted Fri Aug 30, 2013, 6:19am
Subject: Re: M used a damaged pallet
 

DavecUK Said:

If I were you, I would have a day out and go collect the machine

Posted August 30, 2013 link

Thank you for confirming that I am not crazy! The expense of going there would likely add $250 to my cost (gas, food, and beers for me and my friend) but what's $200 for a piece of mind when you shell out close to $4k on a machine and grinder?

Thanks again!

 
Currently in love with Hayes Valley by Blue Bottle--locally roasted next to my house in Brooklyn
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DeanOK
Senior Member
DeanOK
Joined: 24 Sep 2012
Posts: 720
Location: OK
Expertise: I like coffee

Espresso: QM Vetrano 2B
Grinder: Vario W
Posted Fri Aug 30, 2013, 6:44am
Subject: Re: M used a damaged pallet
 

emil3m Said:

Thank you for confirming that I am not crazy! The expense of going there would likely add $250 to my cost (gas, food, and beers for me and my friend) but what's $200 for a piece of mind when you shell out close to $4k on a machine and grinder?

Thanks again!

Posted August 30, 2013 link

Make a special day out of it... you obviously love coffee... you can meet some of the CCS staff and you will have a story to tell when you get done. Maybe even find a great place to stop and enjoy a special meal along the route.
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Gkeb
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Joined: 29 Aug 2013
Posts: 5
Location: Wi
Expertise: I love coffee

Espresso: Ventrano 2b
Grinder: Mini mazzer
Vac Pot: Hario
Posted Fri Aug 30, 2013, 6:46am
Subject: Re: Another DB Quickmill
 

CarloM Said:

Disappointing to hear about the leg. I'd like to say this is a one-off but I think the person who posted in this thread a while back from Australia also had the same issue (and worse).

Sounds like perhaps in the future they should think about shipping without the feet attached (if that's a possibility). Hopefully the act of bending it back won't permanently damage or stress the metal.

Posted August 29, 2013 link

Bending the legs back doesn't seem to have damaged anything, but it is hard to tell.

They could ship without feet, but you would have to open the machine to attach the back legs. I hope QM will add a brace to attach the front legs to as part of their first update. Unfortunately that won't help those of us who have already purchased. Attaching the legs of a heavy machine to sheet metal (even if it is thick) doesn't seem like a good policy to me.
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Mort108
Senior Member
Mort108
Joined: 11 Jul 2013
Posts: 21
Location: Saint Louis
Expertise: I love coffee

Espresso: Vetrano 2B, ROK
Grinder: Baratza Forte
Roaster: Local
Posted Fri Aug 30, 2013, 8:28am
Subject: Re: Another DB Quickmill
 

...makes me a bit nervous re shipping.  I am getting the DB from CCS, along with a new grinder...either the Mazzer Mini Doserless or the new Forte..wanted to know if anyone fitted a joystick to one or both of the knobs??
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Mort108
Senior Member
Mort108
Joined: 11 Jul 2013
Posts: 21
Location: Saint Louis
Expertise: I love coffee

Espresso: Vetrano 2B, ROK
Grinder: Baratza Forte
Roaster: Local
Posted Fri Aug 30, 2013, 8:32am
Subject: Re: Another DB Quickmill
 

CarloM...where is the FAQ on water you referred to??
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DeanOK
Senior Member
DeanOK
Joined: 24 Sep 2012
Posts: 720
Location: OK
Expertise: I like coffee

Espresso: QM Vetrano 2B
Grinder: Vario W
Posted Fri Aug 30, 2013, 12:09pm
Subject: Re: Another DB Quickmill
 

Anyone else get a 2 hole steam tip? Mine has a 2 hole tip and I cant find a 4 hole in the packaging, so I assume this is an error?

Edit: Talked to CCS and they said it was packed in one of the zip lock bags. I opened it right in the middle of my living room and have not thrown away any of the packaging and I cant find the 4 hole tip... they are going to mail me one.
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bmorton
Senior Member


Joined: 18 Feb 2010
Posts: 38
Location: Brooklyn
Expertise: I love coffee

Espresso: Quickmill Vetrano 2B
Grinder: Baratza Vario, Mazzer SJ
Posted Fri Aug 30, 2013, 12:14pm
Subject: Re: Another DB Quickmill
 

Just google "insanely long water FAQ"
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