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Breville Dual Boiler BES900XL Owners Thread

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BubbaDude
Senior Member

Joined: 8 Jan 2011
Posts: 493
Location: Frisco Bay
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB

Posted Tue Feb 19, 2013, 1:31pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

This isn't a Gaggia Classic, Beanie.

"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince

AlexKilpatrick
Senior Member

Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario

Posted Tue Feb 19, 2013, 1:39pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

CMIN Said:

Hope Breville makes it right for you Bubba. My buddy has two, one at home and one at office since they started selling them. The one at the office is on and used dang near non stop all day for employees, clients etc. Hasn't had an issue with either, so guess we'll see....if anything I'd figure any flaw would pop up with how hard the office one is used going on like a year and a half or so?

Posted February 19, 2013 link

As my stats friends love to say "the plural of anecdotes is not data" The fact that your friend's machines work doesn't tell us anything. The fact that Bubba's machine failed doesn't tell us anything. The fact that he was a staunch advocate is totally irrelevant, except maybe for "told you so" benefit. Manufacturing and the science of defect analysis is an incredibly complex mathematical field, and I am really surprised that we have so many experts here at coffeegeek. Many people here are able to predict that these failures are the "tip of the iceberg" from a tiny number of data points in an incredibly non-random sample. I know PhD people who work in stats that are not able to do that.

But seriously, it is totally ridiculous to infer anything from the anecdotal data presented here. Pick the most high-end super-reliable item you can imagine and search for it on Amazon. You will see people having failures with it.

Maybe this IS the tip of the iceberg, and 99% of BDBs are going to fail in the next year. Or maybe these are isolated things affecting people who live in really dry climates (making up that example), and it affects .01% of the customers. Unfortunately, no one but Breville knows the real data here.

AlexKilpatrick
Senior Member

Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario

Posted Tue Feb 19, 2013, 1:48pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Iluvdabean Said:

If they can get Walmart or one of the box stores to carry them and ask around 299.00 they may carve out an existence
with people who dont know anything but they wont make it in the land of serious espresso machines.
This belongs to the Italians. They should stick to toasters and just be happy.

Posted February 19, 2013 link

it's fascinating to me how someone can be some emotionally involved in someone else's choice of a machine. I'm glad you are happy with your Italian espresso machine, but why is it so important to come in here and tell us your opinion of the machine we have chosen?

Iluvdabean
Senior Member

Joined: 7 Mar 2005
Posts: 1,058
Location: California
Expertise: I live coffee

Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
Drip: Capresso MT 500/Pour Over
Roaster: Nesco 1010/Behmor 1600

Posted Tue Feb 19, 2013, 1:51pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

I know its not nearly as reliable...Mine has worked perfectly everyday for five years. I mean think about it you had perfect shots for 13 months..
Ive had espresso for five years....which leads me to believe the Australians should stick to sailing,surfing,endless beautiful beaches and movies about guys with long knives and accents. Leave the espresso to people who care.

BubbaDude Said:

This isn't a Gaggia Classic, Beanie.

Posted February 19, 2013 link

BubbaDude
Senior Member

Posted Tue Feb 19, 2013, 1:51pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

AlexKilpatrick Said: it's fascinating to me how someone can be some emotionally involved in someone else's choice of a machine. Posted February 19, 2013 link I never cease to be amazed to see so many people get so emotional about kitchen appliances. It must be the caffeine.

"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince

BubbaDude
Senior Member

Posted Tue Feb 19, 2013, 1:54pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Iluvdabean Said: I know its not nearly as reliable...Mine has worked perfectly everyday for five years. I mean think about it you had perfect shots for 13 months.. Ive had espresso for five years....which leads me to believe the Australians should stick to sailing,surfing,endless beautiful beaches and movies about guys with long knives and accents. Leave the espresso to people who care. Posted February 19, 2013 link I'm happy for you. I've had three SBDU machines too, and aside from the temperature surfing issues and their tendency to burn out after my kids steamed milk, they were fine. I still have one with a PID that works fairly well. It's no match for the Breville when it's working, however.

"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince

AlexKilpatrick
Senior Member

Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario

Posted Tue Feb 19, 2013, 1:58pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

BubbaDude Said:

I never cease to be amazed to see so many people get so emotional about kitchen appliances. It must be the caffeine.

Posted February 19, 2013 link

Well, I have seen emotional debates about some things - Android vs iOS; Mac vs PC; Playstation vs XBOX, and a few other ones. There was recently a blog post on TechCrunch about "Fanboy-ism" It isn't about espresso, but the lessons here are very relevant to some of the debates about machines:

http://techcrunch.com/2013/02/18/the-agony-of-the-fanboy/

But what I don't understand is why there is so much nastiness around machines? Why don't people get nasty about grinders, tampers, or the actual freaking coffee beans? "Australians should stick to movies about people with long knives" Who SAYS stuff like that?

BubbaDude
Senior Member

Posted Tue Feb 19, 2013, 2:05pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

AlexKilpatrick Said: Who SAYS stuff like that? Posted February 19, 2013 link Trolls.

"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince

Iluvdabean
Senior Member

Posted Tue Feb 19, 2013, 2:16pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread

Bubba Dude Ive been here 6 years longer than you actually so no..Im no troll you might want to think about using that word more carefully yourself with that it mind.
I was having fun...making a joke illustrating that Breville has no espresso machine history but Australia has a lot of other stuff....enter the Crocodile Dundee comment..I mean
its hilarious and I love those films...its humor. Anyways we all tend to take ourselves to seriously. Bottom line is it sounds like your getting the situation taken care of...and who knows maybe voicing these concerns had an
effect. Lets hope the situation gets resolved ,things return to normal around here.

I am hoping that someone at Breville will man up.....or woman up.....and see people here are asking for fairness for you. You paid good money for your machine and you want it replaced. Its not based on what written down in a document, no its living...its man code, they need to be a company who has character,even if its just on a case by case basis. They will loose a lot more than one machine from the bad PR here than if they did whats right. Breville are you out there????????????????????????????????????????????????? ?????????????????????????????????????????????????????? ?????????????????????????????????????????????????????? ?????????????????????????????????????????????????????? DO YOU CARE

BubbaDude Said:

I never cease to be amazed to see so many people get so emotional about kitchen appliances. It must be the caffeine.

Posted February 19, 2013 link

JonR10
Senior Member

Joined: 26 Apr 2004
Posts: 10,376
Location: Houston, Texas
Expertise: I love coffee

Espresso: E61 Legend, Livietta,...
Grinder: Robur, B-Vario-W
Vac Pot: Hario Tabletop, Yama...
Drip: Technivorm
Roaster: 1-lb US Roaster, Behmor 1600

Posted Tue Feb 19, 2013, 2:20pm Subject: Re: Breville Dual Boiler BES900XL Owners Thread

hotwasabipeas Said: ...yet there was the infamous Crossland CC1 "road trip" that was suppose to result in a lengthy review with all of the participants writing about their experience with the machine. What the heck happened there? Let me guess...there was a major problem or defect discovered during the course of the road trip and, since Bill Crossland does take part in this forum from time-to-time, I bet they decided never to do the post-tour article so as not to show the CC1 in a bad light. Posted February 19, 2013 link You are entitled to your conjecture, but I can confirm that your assumption is completely unfounded and inaccurate. The story we got was that they were working on a website upgrade for reviews and the developers screwed the CG management and are now the subject of legal action. CG is searching for someone to do the work: "CoffeeGeek is Hiring: Web Interface Designer" Meanwhile, reviews of the CC1 and Ceado Grinder were never published and the delay has been so long that those writings are now outdated (Ceado is reviewed elsewhere and CC1 has a design update).

Jon Rosenthal Houston, TX

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