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Breville Dual Boiler BES900XL Owners Thread
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hotwasabipeas
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hotwasabipeas
Joined: 19 Aug 2011
Posts: 183
Location: New Albany, Ohio
Expertise: I live coffee

Espresso: Crossland CC1, NS Oscar,...
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Posted Tue Feb 19, 2013, 10:53am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

I love how people on this board are so eager and willing to bash anything made by Breville yet there was the infamous Crossland CC1 "road trip" that was suppose to result in a lengthy review with all of the participants writing about their experience with the machine.  What the heck happened there?  Let me guess...there was a major problem or defect discovered during the course of the road trip and, since Bill Crossland does take part in this forum from time-to-time, I bet they decided never to do the post-tour article so as not to show the CC1 in a bad light.  It's as if the CC1 pass around never even happened.  There isn't so much as a peep from anyone on this forum that took part in it.  I know Eric was part of it and I haven't seen him mention a thing about the CC1 yet he loves to come in here and be a s**t-stirrer.......just sayin'.
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joatmon
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Joined: 18 Sep 2004
Posts: 346
Location: Greer, SC
Expertise: Just starting

Posted Tue Feb 19, 2013, 11:11am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

Removed
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BubbaDude
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BubbaDude
Joined: 8 Jan 2011
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Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
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Roaster: Hottop 2KB
Posted Tue Feb 19, 2013, 11:19am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

hotwasabipeas Said:

I know this is too late to help you but for anyone else that may be in this predicament...just tell Breville you got it as a gift that way you don't have to show them proof of where or when you purchased it and they won't deny you a replacement.

Posted February 19, 2013 link

Good tip.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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Iluvdabean
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Iluvdabean
Joined: 7 Mar 2005
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Location: Kentucky
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Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
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Roaster: Nesco 1010/Behmor 1600
Posted Tue Feb 19, 2013, 11:30am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

My thinking is this is just the tip of the whole Breville nightmare and soon you will see a lot of these taking a dive.
I dont know how many times I have to say it but heres the deal...THEY HAVE NO HISTORY OF MAKING ESPRESSO MACHINES!!!!!
They wanted a piece of the market and they are using the masses as their beta test.
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BubbaDude
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BubbaDude
Joined: 8 Jan 2011
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Location: High in the Rockies
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Espresso: Breville Dual Boiler
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Roaster: Hottop 2KB
Posted Tue Feb 19, 2013, 11:37am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

Iluvdabean Said:

THEY HAVE NO HISTORY OF MAKING ESPRESSO MACHINES!!!!!

Posted February 19, 2013 link

They have a history, just not a very good one.

Iluvdabean Said:

They wanted a piece of the market and they are using the masses as their beta test.

Posted February 19, 2013 link

No question about that. At least when Apple and Google do the same thing they give you a way to install updates.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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AlexKilpatrick
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Joined: 30 Jan 2013
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Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Tue Feb 19, 2013, 11:58am
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

Neither Apple nor Google had any history in making smartphones. Their first offerings were weak. But everyone knew BlackBerry was dominant because they had *history*. Now where are they?

Being an early adopter is always a risky endeavor. But just because a company has history doesn't mean it is immune from having a competitor eat its lunch.
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dagoat
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Joined: 10 Dec 2004
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Posted Tue Feb 19, 2013, 12:00pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

It looks like Breville is headed for a moment of truth... A crossroads id you will.  Because they in fact do have a history with espresso machines.  Just like an Aussie version of our own KitchenAid, Breville has design aesthetics and marketing down as well as anybody.  But their history in espresso is one of low end features AND poor reliability/customer service.  TheBDB was supposed to be different... And it is in that it has high end features and makes EXCELLENT espresso.  Where they are at a crossroads is in the customer service/"make it right" department.  His thing makes great espresso and is close enough to good, that it can be saved if Breville is willing to step up.  And so far based on Richard's story, not so good.  

C'mon Breville/Phil McNight, you can save this and really make something... Or not. Your call.

-Peter
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BubbaDude
Senior Member
BubbaDude
Joined: 8 Jan 2011
Posts: 527
Location: High in the Rockies
Expertise: I love coffee

Espresso: Breville Dual Boiler
Grinder: Baratza Vario
Vac Pot: Yama
Drip: Clever Coffee Dripper
Roaster: Hottop 2KB
Posted Tue Feb 19, 2013, 12:01pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

AlexKilpatrick Said:

Being an early adopter is always a risky endeavor.

Posted February 19, 2013 link

Early adopters are the reason we don't live in caves any more.

 
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
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CMIN
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Joined: 14 Jun 2012
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Location: South FL
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Espresso: Crossland CC1
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Posted Tue Feb 19, 2013, 12:16pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

Hope Breville makes it right for you Bubba. My buddy has two, one at home and one at office since they started selling them. The one at the office is on and used dang near non stop all day for employees, clients etc. Hasn't had an issue with either, so guess we'll see....if anything I'd figure any flaw would pop up with how hard the office one is used going on like a year and a half or so?
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Iluvdabean
Senior Member
Iluvdabean
Joined: 7 Mar 2005
Posts: 1,282
Location: Kentucky
Expertise: I love coffee

Espresso: La Nuova Era Cuadra/Gaggia...
Grinder: Baratza Preciso/K-A Pro...
Drip: Bonavita BV 1800 TH
Roaster: Nesco 1010/Behmor 1600
Posted Tue Feb 19, 2013, 12:27pm
Subject: Re: Breville Dual Boiler BES900XL Owners Thread
 

If they can get Walmart or one of the box stores to carry them and ask around 299.00 they may carve out an existence
with people who dont know anything but they wont make it in the land of serious espresso machines.
This belongs to the Italians. They should stick to toasters and just be happy.
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