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Quick Mill Vetrano vs. Breville Dual Boiler
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CSME9
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CSME9
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Posted Mon Feb 18, 2013, 12:58pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

If he bought with a Credit Card he may have some additional protection.
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AlexKilpatrick
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Joined: 30 Jan 2013
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Location: Austin

Espresso: Breville Dual Boiler
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Posted Mon Feb 18, 2013, 1:00pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

www.amazon.com/gp/feature.html?ie=UTF8&docId=1000656811

It is likely less than $100 repair.he is still way ahead of someone spending $3k+ on a machine.
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cuznvin
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Posted Mon Feb 18, 2013, 1:06pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

AlexKilpatrick Said:

www.amazon.com/gp/feature.html?ie=UTF8&docId=1000656811

It is likely less than $100 repair.he is still way ahead of someone spending $3k+ on a machine.

Posted February 18, 2013 link

where do you come up with $100.. The labor charges are $100 hour to start...
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JasonBrandtLewis
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JasonBrandtLewis
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Posted Mon Feb 18, 2013, 1:08pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

Yes, well, Alex . . . if you go back and look here (as, I know, you have in the past), you'll know that "BubbaDude" (Richard) was the most vocal supporter -- until you -- of the BDB.  Indeed, if you go back even farther, and look here and  here, you'll see no one was more enthusiastic (and occasional pedantic) than your fellow engineer.  However, regardless of where the machine was purchased, I would respectfully draw your attention to these two specific posts:  1)  Me to Richard, and 2)  Richard's reply to me.

You can now be "the Defender of the Faith(flu)," if you wish.  I'm back to my old position.

 
A morning without coffee is sleep . . .
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cuznvin
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Posted Mon Feb 18, 2013, 1:10pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

JasonBrandtLewis Said:

Yes, well, Alex . . . if you go back and look here (as, I know, you have in the past), you'll know that "BubbaDude" (Richard) was the most vocal supporter -- until you -- of the BDB.  Indeed, if you go back even farther, and look here and  here, you'll see no one was more enthusiastic (and occasional pedantic) than your fellow engineer.  However, regardless of where the machine was purchased, I would respectfully draw your attention to these two specific posts:  1)  Me to Richard, and 2)  Richard's reply to me.

You can now be "the Defender of the Faith(flu)," if you wish.  I'm back to my old position.

Posted February 18, 2013 link

:-D)
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AlexKilpatrick
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Joined: 30 Jan 2013
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Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Mon Feb 18, 2013, 1:12pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

cuznvin Said:

where do you come up with $100.. The labor charges are $100 hour to start...

Posted February 18, 2013 link

Because it is a firmware update. It should take 5 minutes..
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Coffeenoobie
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Posted Mon Feb 18, 2013, 1:15pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

It should be free for a firmware update.  And it doesn't fix his leak.

 
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JasonBrandtLewis
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JasonBrandtLewis
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Posted Mon Feb 18, 2013, 1:16pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

It's not a taxi meter . . . who cares whether it's 5 minutes or 50?  "Labor charges are $100/hour to start" usually means -- in English, as opposed to the precise mathematical formulae of engineer-speak -- there's a minimum labor charge of one hour.  Add to that the expense of shipping (or driving to a repair center), etc., etc. and you're well north of $100, not south.

 
A morning without coffee is sleep . . .
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cuznvin
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Posted Mon Feb 18, 2013, 1:33pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

JasonBrandtLewis Said:

It's not a taxi meter . . . who cares whether it's 5 minutes or 50?  "Labor charges are $100/hour to start" usually means -- in English, as opposed to the precise mathematical formulae of engineer-speak -- there's a minimum labor charge of one hour.  Add to that the expense of shipping (or driving to a repair center), etc., etc. and you're well north of $100, not south.

Posted February 18, 2013 link

Seems like Alex is doing everything in his power to make Bubbas situation look like a non issue. Just give it up already. Not for anything, but do you have any idea of the working conditions in China? Do you want to support that?
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AlexKilpatrick
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Joined: 30 Jan 2013
Posts: 117
Location: Austin

Espresso: Breville Dual Boiler
Grinder: Bairtiza Vario
Posted Mon Feb 18, 2013, 1:36pm
Subject: Re: Quick Mill Vetrano vs. Breville Dual Boiler
 

JasonBrandtLewis Said:

You can now be "the Defender of the Faith(flu)," if you wish.  I'm back to my old position.

Posted February 18, 2013 link

Glad to do it.  I know this may come as a shock to those of you who aren't mathematically inclined, but posts on a coffee snob forum are no exactly a statistical sample.  People tend not to post 'My machine is fine, no problems!'

I seem to recall BubbaDude posting that even if his machine needs some repairs, he is still coming out ahead compared to the $3000+ machines.  I don't  know why he would go back on that now, just because it affects him personally.  The o-ring problem he mentioned was well known, and fixed in later implementations.  There is certainly a risk you take on trying out a new design, and every new design is going to have flaws.  But without risk, there is no innovation.  Breville has been really good about fixing these problems for people who have been affected.  I don't know why they are being resistant in this case, other than it being some issue with their deal with Amazon Warehouse.  This is the first case I have heard of them being unwilling to do a repair.
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