I spoke to him. He did bring it in for service. The tech said the motor was touching something and he would fix it. When he picked it up, it was already boxed up. Took it home and STILL making the noise. Not as bad, but still doing it. He is now bringing it back again and the owner will oversee the repair this time...
jwoodyu Senior Member Joined: 31 Dec 2010 Posts: 857 Location: Michigan Expertise: I live coffee
Espresso: Allex Duetto II Grinder: Mazzer Major
Posted Mon Feb 18, 2013, 6:07pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
Up until now, you were largely responsible for me no longer suggesting that people cross themselves and spit twice when they see the word "Breville," and instead hold my tongue, taking a wait-and-see approach . . .
Now, however, I think I might go back to my "Breville? Run a-w-a-a-a-a-a-a-a-y-y-y-y-y . . . . " response.
Sometimes your first instinct is the right one. I'm sorry if anybody bought one of these stinkers on my advice. It looks like a disposable espresso machine just good enough to outlast the warranty. Rather than replace a Breville every year, it seems a bit more prudent to look for a machine that can last five years for twice the price.
DavecUK Senior Member Joined: 21 Sep 2005 Posts: 1,469 Location: UK Expertise: I love coffee
Posted Mon Feb 18, 2013, 9:21pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
I'm not going to be as sympathetic as the others, partly because I think in a sense the Breville has done you a favour. You have learned a very hard/expensive lesson. Sometimes with these espresso machines the ownership experience scales exponentially with a little more spend. I hope that next time you buy something that will be easy/cheap to maintain, La Spaziale may perhaps not be the best choice for this. I personally don't like them and although I won't go into my reasons, I do think better choices can be made.
I have extensively reviewed/tested a lot of coffee machines, probably more than 40 different models over the years but, I don't review/test machines in the category of the Breville DB, simply because I am not interested and can't be arsed to do so. My reviews are published (for the machines they stock) on a British site at Bella Barista (some really bad machines they didn't stock and didn't publish the review). They are all locked so cannot be changed and are warts and all reviews. Why don't you have a look at them, most of the ones done in the last 3 years run to 18 pages or so. it may at least give you some things to think about.
At the moment, If I were to recommend a great performing DB machine in the sensible price range, it would still have to be the Duetto. I am however, about to review a new DB machine in the next month or so, that I think might be even better in terms of price and it will look better..performance may well be the same. Unfortunately you probably won't get them in the US for quite a while.
I think my long post many pages ago has been completely vindicated by your recent experience with the Breville (after a very short period of ownership). Below are pictures of my nearly 6 year old pre-production prototype Duetto. Inside it looks the same as a brand new machine, the pump has been removed and the motor spindle packed with Dow Corning Molycote III in case of a leak and if you look carefully you will see my home made leak indicator in the weep hole. This is simply a small piece of kitchen paper rolled up and used to wick any water out. A water soluble ink line will blur should it ever leak inside. I can check this quickly with a torch and removal of the top place (4 screws). The last picture is a quick photo on the counter. I stress again this is a 6 year old machine, it has never required any spares (apart from group gaskets) and only minimal maintenance (e,g, lubing the cam pins and cursory annual inspections for leaks, etc.. In 6 years time it's going to look pretty much the same. and work just as well. It has also been switched on an average of 15 hours a day for the last 5.5 years, that's more than 30,000 hours!!
It's not about bragging rights, it's not about shiny chrome, it's not about being old fashioned or out of date with off the shelf parts and outdated electronics. It's simply about good design and what works really well, it's about the ability for almost anyone to maintain and repair them and it's about long term ownership. I currently own 3 machines. A Francino, a R58 dual boiler and the old pre-production Duetto. The Duetto is still by far my favourite, the others sit in boxes. With the reasonable expected lifetime of a Duetto, ownership costs probably top out at less than $1.50 per week, probably a lot less than a single cup of coffee in a Cafe.
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