tijolima Senior Member Joined: 20 Jan 2013 Posts: 12 Location: Mayotown, MN Expertise: Just starting
Espresso: Nuova Simonelli Oscar Grinder: Rancilio Rocky
Posted Tue Feb 12, 2013, 7:23am Subject: Re: Attention: NS Oscar Owners
Here's one thing I've run into. Its a story of how my $3 part cost me $50. I recently purchased a used Oscar and have been working on getting it hooked up. It is the direct connect version and the fittings are, of course, metric since it is built in Italy. Apparently the piece needed to convert from the metric fitting on the machine to my 1/4 inch water line is included when you purchase a new machine but I was not provided with this piece from the previous owner. No problem, I can simply call NS and order one up, right? The problem is that they require a minimum order of $25. Okay, the piece I need is only $3 so I get a bunch of spare group head gaskets for future use and arrive at $26. Then they tell me shipping is $24 dollars because UPS fees keep going up. Really?! To ship half a pound from Seattle to Rochester, MN now costs $24!! Let me say that the technical support guys I spoke with at NS were very nice and helpful but I'm hoping to never have to order direct from this company again.
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.