Posted Fri Feb 15, 2013, 10:57am Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
Yes there not shipping/stopped selling the machines, think it has to do with shipping as well as QC issues. Nice machine on paper but has had a rough start.
Posted Mon Feb 18, 2013, 12:46pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
After thirteen months of trouble-free operation, by BDB is in a world of hurt.
The first problem to show up is water leakage. When I get up in the morning, I find that the area around the machine is covered with about a cup of water. It's on a stand with a channel that catches the water, so there's no doubt it's coming from the BDB. I don't know if it's a persistent leak or a warm-up leak, but either way it sucks.
The second problem is strange behavior when the machine comes out of standby mode. Instead of warming up until it reaches the set point, as it used to do, the temperature skyrockets all the way to 208, and temp display never stops blinking. The water in the brew boiler gets super-hot, sputtering like mad if I draw hot water from it.
The only way out of this mode is to unplug the machine and essentially re-boot the processor, so this looks like a firmware problem.
So I called Breville the other day, waiting patiently for ten minutes until I got to their support engineer. When I described the problems to him he said they've had a lot of reports of the firmware issue, and said he would send me a replacement machine. He changed his mind, however, when I sent him my proof of purchase because, according to him, Amazon Warehouse Deals is not an authorized reseller so I had no warranty coverage. He then sent me info on repair centers where I can get the machine fixed on my own dime.
Needless to say, I'm not happy with Breville.
In the interest of curiosity, I took the panels off, inspected all the wires and tubes, and replaced the O rings on the solenoid. The old ones were deformed and crusted, and the solenoid had some burnt coffee on it, to this was a necessary spot of maintenance. The O ring replacement had no effect on the firmware problem, as expected.
So I'm going to take this piece of junk in for service, and if the repair cost is as high as I imagine it will be, it will be hitting the trash can and polluting a landfill shortly. It's a shame Breville didn't have the foresight to allow users to update their firmware without a service incident. Sad rookie mistake.
Buyer beware, dudes.
I'm looking at the Spaz Dream now, it looks like they're clear on the PID/DB concept and provide the option of plumbed-in or not. The Dream also corrects the issues I had with Vivaldi in terms of convenience, and as a plus they let you turn off the steam boiler when you don't need steam. We'll see, it may take a week or two to check out my options.
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
JasonBrandtLewis Senior Member Joined: 9 Dec 2005 Posts: 6,099 Location: Berkeley, CA Expertise: I live coffee
Espresso: Elektra T1 - La Valentina -... Grinder: Mahlkönig K30 Vario -... Vac Pot: Yama 5-cup Drip: CCD, Chemex Roaster: No, no, not another...
Posted Mon Feb 18, 2013, 1:07pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
BubbaDude Said:
So I'm going to take this piece of junk in for service, and if the repair cost is as high as I imagine it will be, it will be hitting the trash can and polluting a landfill shortly. It's a shame Breville didn't have the foresight to allow users to update their firmware without a service incident. Sad rookie mistake.
OK, so I will refrain from saying "We told you so." I am sincerely sorry -- honest! -- this happened to you, but the downfall of Breville has ALWAYS been customer service and lack of longevity in terms of machine life expectancy.
Up until now, you were largely responsible for me no longer suggesting that people cross themselves and spit twice when they see the word "Breville," and instead hold my tongue, taking a wait-and-see approach . . .
Now, however, I think I might go back to my "Breville? Run a-w-a-a-a-a-a-a-a-y-y-y-y-y . . . . " response.
Posted Mon Feb 18, 2013, 1:12pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
JasonBrandtLewis Said:
OK, so I will refrain from saying "We told you so." I am sincerely sorry -- honest! -- this happened to you, but the downfall of Breville has ALWAYS been customer service and lack of longevity in terms of machine life expectancy.
Up until now, you were largely responsible for me no longer suggesting that people cross themselves and spit twice when they see the word "Breville," and instead hold my tongue, taking a wait-and-see approach . . .
Now, however, I think I might go back to my "Breville? Run a-w-a-a-a-a-a-a-a-y-y-y-y-y . . . . " response.
Sometimes your first instinct is the right one. I'm sorry if anybody bought one of these stinkers on my advice. It looks like a disposable espresso machine just good enough to outlast the warranty. Rather than replace a Breville every year, it seems a bit more prudent to look for a machine that can last five years for twice the price.
"I've Scaced many HX/E61 machines, seeing shot variances of up to 8-10F or more. [The BDB] stays within 1F." - Mark Prince
cuznvin Senior Member Joined: 6 Oct 2011 Posts: 420 Location: NY Expertise: I love coffee
Posted Mon Feb 18, 2013, 1:14pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
BubbaDude Said:
Sometimes your first instinct is the right one. I'm sorry if anybody bought one of these stinkers on my advice. It looks like a disposable espresso machine just good enough to outlast the warranty. Rather than replace a Breville every year, it seems a bit more prudent to look for a machine that can last five years for twice the price.
Posted Mon Feb 18, 2013, 1:16pm Subject: Re: Trying to Decide R58, Quickmill Qm7, Breville DB
Italo2275 Said: WS: No not yet, I am going this Friday as the tech guy will be there, hopefully they can fix it there and then. I will let you guys know how it ends up.
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