Dules Senior Member Joined: 26 Jan 2013 Posts: 32 Location: Rochester, MN Expertise: I love coffee
Espresso: Expobar Office Lever Grinder: Preciso
Posted Mon Jan 28, 2013, 1:04pm Subject: Parts for CC1
So I was about to pull the trigger and buy the Crossland CC1/Vario grinder combo from SCG, but the lack of ability to purchase brew head gaskets has me concerned. It will be covered by warranty for two years but after that will I still be able to purchase the gasket separately to replace myself? Anyone currently using have similar concerns?
Iluvdabean Senior Member Joined: 7 Mar 2005 Posts: 1,071 Location: California Expertise: I live coffee
Espresso: La Nuova Era Cuadra/Gaggia... Grinder: Baratza Preciso/K-A Pro... Drip: Capresso MT 500/Pour Over Roaster: Nesco 1010/Behmor 1600
Posted Mon Jan 28, 2013, 2:36pm Subject: Re: Parts for CC1
Also isnt it made in Taiwan? Not that this is inherently a bad thing, but it does create questions when a large amount of goods manufactured there and in China often dont have a great reputation.
I emailed SCG Oct 20, 2012 and asked about the gasket.. here is what they said:
"Thanks for writing in! Unfortunately we do not offer them at this time. We are working on getting these to stock though, and we are hoping to have them soon. If you are interested, I can email you when we have them available."
DeanOK Senior Member Joined: 24 Sep 2012 Posts: 178 Location: OK Expertise: Just starting
Espresso: Crossland CC1 Grinder: Vario W
Posted Mon Jan 28, 2013, 6:37pm Subject: Re: Parts for CC1
Bill addressed parts a bit in another thread. Not sure how this equated to being able to order them because I assume he is not interested in competing with his dealers for parts sales. Maybe he can add more....
Dules Senior Member Joined: 26 Jan 2013 Posts: 32 Location: Rochester, MN Expertise: I love coffee
Espresso: Expobar Office Lever Grinder: Preciso
Posted Mon Jan 28, 2013, 11:46pm Subject: Re: Parts for CC1
I did chat with customer service from SCG they said I would have to send it in for warranty service. I emailed Bill yesterday still waiting for a response..
DeanOK Senior Member Joined: 24 Sep 2012 Posts: 178 Location: OK Expertise: Just starting
Espresso: Crossland CC1 Grinder: Vario W
Posted Wed Jan 30, 2013, 6:09pm Subject: Re: Parts for CC1
Dules Said:
I did chat with customer service from SCG they said I would have to send it in for warranty service. I emailed Bill yesterday still waiting for a response..
That's not good... it would cost more to pay the shipping to send it back than what a gasket should cost... and you would probably be without the machine for weeks. I would rather just buy the gasket.
Iluvdabean Senior Member Joined: 7 Mar 2005 Posts: 1,071 Location: California Expertise: I live coffee
Espresso: La Nuova Era Cuadra/Gaggia... Grinder: Baratza Preciso/K-A Pro... Drip: Capresso MT 500/Pour Over Roaster: Nesco 1010/Behmor 1600
Posted Wed Jan 30, 2013, 6:17pm Subject: Re: Parts for CC1
Parts availability for these machines is a valid issue for new buyers and worth following up on indeed.
DeanOK Said:
That's not good... it would cost more to pay the shipping to send it back than what a gasket should cost... and you would probably be without the machine for weeks. I would rather just buy the gasket.
I have not done any research on other brands as far as obtaining repair parts. What brands have you found that your able to readily find repair parts for?
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