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zmillers
Senior Member


Joined: 28 Dec 2012
Posts: 2
Location: Dallas
Expertise: I live coffee

Posted Fri Dec 28, 2012, 1:02am
Subject: Bad recomendation From Coffeegeek
 

Hello I was on your site a few days before Christmas looking for a coffee maker expresso machine. I reviewed your recomendations and I ordered a Saeco Xelsis Stainless Steel Product Price: $2,999.00. Coffeegeek recomended purchasing this machine from 1st in Coffee. I ordered it on line hopping to get it before Xmas but it came the day after, when i went to open the box i noticed it had alread been opened and resealed i took some pictures and then opened the box. What i found just floored me they had sent me a used machine it still had coffee grounds and sever wear on plastic parts, it also had alot of water staining on the metal parts in the water resevoir. I was at a loss for words how could 1st in Coffee send me a used machine. I have tried to resove this issue for two days now and they have been non reponsive at best I do not agree with your recomendations of this company and highly recomend not purchasing form them. Still have not recieved a answer to why they would ship a used machine to someone.

regards,

J

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zmillers
Senior Member


Joined: 28 Dec 2012
Posts: 2
Location: Dallas
Expertise: I live coffee

Posted Fri Dec 28, 2012, 1:03am
Subject: Re: Bad recomendation From Coffeegeek
 

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steven_meyer
Senior Member


Joined: 19 Jul 2003
Posts: 506
Location: San Bruno, ca
Expertise: I love coffee

Espresso: Alex Duetto 3.0, ECM  Giotto...
Grinder: HG-One, Mahlkonig K-30 vario
Posted Fri Dec 28, 2012, 2:03am
Subject: Re: Bad recomendation From Coffeegeek
 

"Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings."
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germantownrob
Senior Member
germantownrob
Joined: 2 Dec 2007
Posts: 2,153
Location: Philadelphia
Expertise: I love coffee

Espresso: Duetto 3, A Dead Oscar
Grinder: Vario-W, Preciso w/Esatto,...
Drip: Brazen
Roaster: Diedrich IR-1, HT B
Posted Fri Dec 28, 2012, 6:48am
Subject: Re: Bad recomendation From Coffeegeek
 

http://www.1stincoffee.com/satisfaction.asp  you have 30 days to get it back for a refund.

Not sure where this review is, my searches didn't find any but if you had asked here before purchase you would have found out super autos are not regarded highly here and if it was a must have this is the one that gets recommended most of the time Click Here (www.chriscoffee.com)

Most long term use of super autos users report bad espresso and a very expensive toy that goes in the trash when it stops working since it costs as much to repair as buying a new one.

IMO I would send the machine back and start over, edit your post so it does not break rules, get the proper info you need to make the best decision for your needs, and enjoy the ride. Your budget is high enough to get you some great equipment that will last a very long time.
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revolver1978
Senior Member
revolver1978
Joined: 11 Dec 2012
Posts: 21
Location: Pittsburgh
Expertise: I love coffee

Espresso: Crossland CC1
Grinder: Rancilio Rocky Doserless
Vac Pot: --
Drip: --
Roaster: --
Posted Fri Dec 28, 2012, 6:48am
Subject: Re: Bad recomendation From Coffeegeek
 

Your situation is pretty unfortunate, but your dismay really should be directed at the company you purchased from, and the person whose recommendation you followed.
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frcn
Senior Member
frcn
Joined: 23 Dec 2001
Posts: 3,411
Location: Northern California
Expertise: Professional

Espresso: Vibiemme Domobar Double
Grinder: Mazzer Kony, Baratza...
Vac Pot: Hario, 2 Cory pots, 1 Cory...
Drip: Behmor Brazen, Bunn A10 mod...
Roaster: computer controlled Hottop,...
Posted Fri Dec 28, 2012, 9:19am
Subject: Re: Bad recomendation From Coffeegeek
 

I question why the two top posts in this thread were not deleted.
Could it be that 1st in coffee might be on holiday vacation? Mistakes happen in retail. I received some used burrs from one of the top-four resellers, but the problem was quickly rectified. Give 1st In Coffee a chance.

 
Visit My Website
www.EspressoMyEspresso.com
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BigStormGirl
Senior Member
BigStormGirl
Joined: 15 Jan 2011
Posts: 122
Location: Indiana
Expertise: I love coffee

Espresso: Olympia Cremina
Grinder: Baratza Vario/Peugeot Bresil
Drip: CCD
Posted Fri Dec 28, 2012, 11:37am
Subject: Re: Bad recomendation From Coffeegeek
 

If 1st Line sent the wrong item (it happens to any retail store, no matter how good they are),  that is an issue that you need to deal with them directly.  Opening a CG account here, just to post this complaint, is very suspicious and uncalled for as well as breaking the rules.
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calblacksmith
Moderator
calblacksmith
Joined: 25 Nov 2007
Posts: 7,781
Location: Riverside, Ca, U.S.A.
Expertise: I live coffee

Espresso: ECM Vene. A1, La Cimbali M32
Grinder: Azkoyen Capriccio, Major
Vac Pot: 40s era Silex
Drip: Msl. Com. brewers
Roaster: gave it a try, decided no
Posted Fri Dec 28, 2012, 11:45am
Subject: Re: Bad recomendation From Coffeegeek
 

Is this the "review" you're referring to? "Saeco Xelsis Super Automatics"
If so, it is nothing but a blank place holder and there are no reviews on the listing.
This is all I could find when searching for the machine you referenced

On the whole we do not advise any super auto machine as they are all about convenience over good coffee and if you had asked us, we would have told you so.

1'st is a reputable vendor and I am confident that they will resolve the situation.

 
In real life, my name is
Wayne P.
Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!

Feed the newbs, starve the trolls and above all enjoy what you drink!
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1stline
Senior Member
1stline
Joined: 24 Jan 2002
Posts: 496
Location: Freehold, NJ USA
Expertise: Professional

Espresso: Undisclosed
Grinder: Indisclosed
Vac Pot: Bodum Electric
Drip: None
Roaster: None
Posted Fri Dec 28, 2012, 12:08pm
Subject: Re: Bad recomendation From Coffeegeek
 

BigStormGirl Said:

If 1st Line sent the wrong item (it happens to any retail store, no matter how good they are),  that is an issue that you need to deal with them directly.  Opening a CG account here, just to post this complaint, is very suspicious and uncalled for as well as breaking the rules.

Posted December 28, 2012 link

Hi All,

We just wanted to clarify some points here. First and foremost, 1st in Coffee is a different company than 1st-line Equipment. Just as a disclaimer, we both do business with each other, both owners are named Jim, and we are located less than 10 miles apart from each other. And as suggested, the 1st in Coffee owner is on vacation this week.

Second, all Saeco machines are tested in Italy. They actually have an automated process to test ALL their machines, and there is always residual coffee in the brew group. In fact, looking at these pictures, this is normal for Saeco and the parts do not look severely worn.

Third, I believe you machine has a cup counter. I am not 100% sure, but you may be able to check this. counts by Saeco have been as high as 25 test coffees.

Fourth, in addition, Saeco in the USA does reopen the box as they add stuff with the shipment - I know this because I have visited their USA facility several years ago. I believe they still include a note that the machine was tested.

I hope this helps.

 
Sincerely,
Jim Piccinich
Business Partner
1st-line Equipment, LLC
www.1st-line.com

Follow us on Facebook: http://www.facebook.com/1stline
Twitter: http://twitter.com/1stline
Blog: http://1st-line.blogspot.com/
YouTube: http://www.youtube.com/user/1stlineespresso
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BigStormGirl
Senior Member
BigStormGirl
Joined: 15 Jan 2011
Posts: 122
Location: Indiana
Expertise: I love coffee

Espresso: Olympia Cremina
Grinder: Baratza Vario/Peugeot Bresil
Drip: CCD
Posted Fri Dec 28, 2012, 12:16pm
Subject: Re: Bad recomendation From Coffeegeek
 

1stline Said:

Hi All,

We just wanted to clarify some points here. First and foremost, 1st in Coffee is a different company than 1st-line Equipment. Just as a disclaimer, we both do business with each other, both owners are named Jim, and we are located less than 10 miles apart from each other. And as suggested, the 1st in Coffee owner is on vacation this week.

Second, all Saeco machines are tested in Italy. They actually have an automated process to test ALL their machines, and there is always residual coffee in the brew group. In fact, looking at these pictures, this is normal for Saeco and the parts do not look severely worn.

Third, I believe you machine has a cup counter. I am not 100% sure, but you may be able to check this. counts by Saeco have been as high as 25 test coffees.

Fourth, in addition, Saeco in the USA does reopen the box as they add stuff with the shipment - I know this because I have visited their USA facility several years ago. I believe they still include a note that the machine was tested.

I hope this helps.

Posted December 28, 2012 link

Sorry about that Jim.  Should have had my glasses on before I read the OP.
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