robmict Senior Member Joined: 2 Nov 2012 Posts: 7 Location: Oklahoma Expertise: Just starting
Espresso: Alex Duetto II by Izzo Grinder: Mazzer Super Jolly Electric Drip: Tassimo
Posted Fri Nov 2, 2012, 7:59pm Subject: Please help...Need help with Alex Duetto II
Hello, I received my Alex Duetto II yesterday, I did the set up as instructed, but once the machine got up to temp a lot of water came out of the shell. So I took it apart and found that they had not hooked up one of the joysticks I had Chris's Coffee put on. Since eveything in the shell was wet I let it dry all day with the shell off. I hooked the joystick up, turned the machine back on and now the pressure pop off valve on one of the boilers is spraying water every where like a sprinkler. Does anone know what I need to do, I am so frustrated, this is my first nice machine. I am worried all this water has or will kill the electronics. Please help
robmict Senior Member Joined: 2 Nov 2012 Posts: 7 Location: Oklahoma Expertise: Just starting
Espresso: Alex Duetto II by Izzo Grinder: Mazzer Super Jolly Electric Drip: Tassimo
Posted Sat Nov 3, 2012, 9:33am Subject: Re: Please help...Need help with Alex Duetto II
I was hoping my being new to this level of machine I just had missed an easy fix, like you need to open the levers and bleed the pressure. I would then be able to get it going this weekend rather than wait for monday to talk to Chris. But plan B is to talk to Chris on monday. So do you have an answer?
JasonBrandtLewis Senior Member Joined: 9 Dec 2005 Posts: 6,098 Location: Berkeley, CA Expertise: I live coffee
Espresso: Elektra T1 - La Valentina -... Grinder: Mahlkönig K30 Vario -... Vac Pot: Yama 5-cup Drip: CCD, Chemex Roaster: No, no, not another...
Posted Sat Nov 3, 2012, 10:38am Subject: Re: Please help...Need help with Alex Duetto II
Yes. Talk to Chris. Many of us have purchased multiple pieces of equipment from Chris' Coffee Service and are very satisfied customers -- both before AND after the sale. If something was not connected properly on a brand new machine, it's a) something Chris should know about, but more importantly b) you don't want to do something -- even accidentally -- that could void your warranty. Clearly your machine should be in perfect working order upon delivery.
emradguy Senior Member Joined: 31 Mar 2011 Posts: 1,711 Location: Houston Expertise: I live coffee
Espresso: Izzo Alex Duetto II Grinder: MacapM4T, Macap M4, OE Lido,... Drip: Espro press; Aeropress Roaster: internet
Posted Sun Nov 4, 2012, 7:12pm Subject: Re: Please help...Need help with Alex Duetto II
definitely call Chris' tomorrow. Had I seen your posts earlier, I would have said email Chris, because he would have seen it and helped you out over the weekend.
Did you see the warning in the box telling you to open the case and attach the loose copper tube? It should have been the first thing you saw when you opened the box and it should have been the first thing you did before you even set it up.
robmict Senior Member Joined: 2 Nov 2012 Posts: 7 Location: Oklahoma Expertise: Just starting
Espresso: Alex Duetto II by Izzo Grinder: Mazzer Super Jolly Electric Drip: Tassimo
Posted Mon Nov 5, 2012, 7:18am Subject: Re: Please help...Need help with Alex Duetto II
Yes I seen the warning, during my research of the machine I also watched a youtube video of an unpacking where a guy talked about that. I did hook that up, but while doing that I did not notice my hot water joystick did not get hooked up, and thiz is right where the pid controller is located. I only mentioned Chris in my post so g ou guys knew I bought my joysticks and machine from him, from my research before buying the machine he will take care of the issue. But boy, I can hardly stand the wait to use this machine, its like a kid on Christmas morning having to wait to open presents... Calling Chris now.
robmict Senior Member Joined: 2 Nov 2012 Posts: 7 Location: Oklahoma Expertise: Just starting
Espresso: Alex Duetto II by Izzo Grinder: Mazzer Super Jolly Electric Drip: Tassimo
Posted Mon Nov 5, 2012, 8:56am Subject: Re: Please help...Need help with Alex Duetto II
It took Roger at Chris's two seconds to diagnose the problem and get me going. A wire had slipped off when putting the joystick on and the machine was over filling. Getting ready to pull my first shot on this machine! Cheers!
robmict Senior Member Joined: 2 Nov 2012 Posts: 7 Location: Oklahoma Expertise: Just starting
Espresso: Alex Duetto II by Izzo Grinder: Mazzer Super Jolly Electric Drip: Tassimo
Posted Mon Nov 5, 2012, 11:43am Subject: Re: Please help...Need help with Alex Duetto II
The first shot was iffy at best, but i am getting my grinder dialed in and I think I am almost there. I did do the steam wand and hot water mod, I like the look and feel of the joystick but since I have yet to get my grind dialed in I can not comment on how well they operate. I do like how the original knobs have "vapore" and "acqua" written on them, and they feel very sturdy, so if I would have been able to compare in a store I dont know that I would have upgraded. Time will tell if it was a wise choice. Hope that helped.
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
= No New Posts since last visit 