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Please help...Need help with Alex Duetto II
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robmict
Senior Member


Joined: 2 Nov 2012
Posts: 7
Location: Oklahoma
Expertise: Just starting

Espresso: Alex Duetto II by Izzo
Grinder: Mazzer Super Jolly Electric
Drip: Tassimo
Posted Fri Nov 2, 2012, 6:59pm
Subject: Please help...Need help with Alex Duetto II
 

Hello, I received my Alex Duetto II yesterday, I did the set up as instructed, but once the machine got up to temp a lot of water came out of the shell.  So I took it apart and found that they had not hooked up one of the joysticks I had Chris's Coffee put on.  Since eveything in the shell was wet I let it dry all day with the shell off.  I hooked the joystick up, turned the machine back on and now the pressure pop off valve on one of the boilers is spraying water every where like a sprinkler.   Does anone know what I need to do, I am so frustrated, this is my first nice machine. I am worried all this water has or will kill the electronics.  Please help

P.S. I can post a pick of the valve if need be.
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JasonBrandtLewis
Senior Member
JasonBrandtLewis
Joined: 9 Dec 2005
Posts: 6,475
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...
Posted Sat Nov 3, 2012, 7:49am
Subject: Re: Please help...Need help with Alex Duetto II
 

. . . and you're asking us instead of calling Chris because . . . ???

 
A morning without coffee is sleep . . .
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robmict
Senior Member


Joined: 2 Nov 2012
Posts: 7
Location: Oklahoma
Expertise: Just starting

Espresso: Alex Duetto II by Izzo
Grinder: Mazzer Super Jolly Electric
Drip: Tassimo
Posted Sat Nov 3, 2012, 8:33am
Subject: Re: Please help...Need help with Alex Duetto II
 

I was hoping my being new to this level of machine I just had missed an easy fix, like you need to open the levers and bleed the pressure.  I would then be able to get it going this weekend rather than wait for monday to talk to Chris.  But plan B is to talk to Chris on monday.  So do you have an answer?
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JasonBrandtLewis
Senior Member
JasonBrandtLewis
Joined: 9 Dec 2005
Posts: 6,475
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...
Posted Sat Nov 3, 2012, 9:38am
Subject: Re: Please help...Need help with Alex Duetto II
 

Yes.  Talk to Chris.  Many of us have purchased multiple pieces of equipment from Chris' Coffee Service and are very satisfied customers -- both before AND after the sale.  If something was not connected properly on a brand new machine, it's a) something Chris should know about, but more importantly b) you don't want to do something -- even accidentally -- that could void your warranty.  Clearly your machine should be in perfect working order upon delivery.

That's my answer.

 
A morning without coffee is sleep . . .
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emradguy
Senior Member
emradguy
Joined: 31 Mar 2011
Posts: 3,303
Location: Houston
Expertise: I live coffee

Espresso: Duetto II; Twist v2
Grinder: M Major, Macap M4, Pharos,...
Drip: Espro presses; Aeropress
Roaster: H-B "List of Favorites"
Posted Sun Nov 4, 2012, 6:12pm
Subject: Re: Please help...Need help with Alex Duetto II
 

definitely call Chris' tomorrow.  Had I seen your posts earlier, I would have said email Chris, because he would have seen it and helped you out over the weekend.

Did you see the warning in the box telling you to open the case and attach the loose copper tube?  It should have been the first thing you saw when you opened the box and it should have been the first thing you did before you even set it up.

 
.
Always remember the most important thing is what ends up in your cup!
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robmict
Senior Member


Joined: 2 Nov 2012
Posts: 7
Location: Oklahoma
Expertise: Just starting

Espresso: Alex Duetto II by Izzo
Grinder: Mazzer Super Jolly Electric
Drip: Tassimo
Posted Mon Nov 5, 2012, 6:18am
Subject: Re: Please help...Need help with Alex Duetto II
 

Yes I seen the warning, during my research of the machine I also watched a youtube video of an unpacking where a guy talked about that.  I did hook that up, but while doing that I did not notice my hot water joystick did not get hooked up, and thiz is right where the pid controller is located.  I only mentioned Chris in my post so g ou guys knew I bought my joysticks and machine from him, from my research before buying the machine he will take care of the issue. But boy, I can hardly stand the wait to use this machine, its like a kid on Christmas morning having to wait to open presents... Calling Chris now.
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robmict
Senior Member


Joined: 2 Nov 2012
Posts: 7
Location: Oklahoma
Expertise: Just starting

Espresso: Alex Duetto II by Izzo
Grinder: Mazzer Super Jolly Electric
Drip: Tassimo
Posted Mon Nov 5, 2012, 7:56am
Subject: Re: Please help...Need help with Alex Duetto II
 

It took Roger at Chris's two seconds to diagnose the problem and get me going.  A wire had slipped off when putting the joystick on and the machine was over filling.  Getting ready to pull my first shot on this machine!  Cheers!
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JasonBrandtLewis
Senior Member
JasonBrandtLewis
Joined: 9 Dec 2005
Posts: 6,475
Location: Berkeley, CA
Expertise: I live coffee

Espresso: Elektra T1 - La Valentina -...
Grinder: Mahlkönig K30 Vario -...
Vac Pot: Yama 5-cup
Drip: CCD, Chemex
Roaster: No, no, not another...
Posted Mon Nov 5, 2012, 8:04am
Subject: Re: Please help...Need help with Alex Duetto II
 

Great to hear!  Everyone at Chris' Coffee Service is of GREAT help -- let us know how that first shot goes . . .

 
A morning without coffee is sleep . . .
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emradguy
Senior Member
emradguy
Joined: 31 Mar 2011
Posts: 3,303
Location: Houston
Expertise: I live coffee

Espresso: Duetto II; Twist v2
Grinder: M Major, Macap M4, Pharos,...
Drip: Espro presses; Aeropress
Roaster: H-B "List of Favorites"
Posted Mon Nov 5, 2012, 9:00am
Subject: Re: Please help...Need help with Alex Duetto II
 

awesome news!  so glad you're up and running now...

let us know how things go.

Hey, did you do the steam wand mod?

 
.
Always remember the most important thing is what ends up in your cup!
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robmict
Senior Member


Joined: 2 Nov 2012
Posts: 7
Location: Oklahoma
Expertise: Just starting

Espresso: Alex Duetto II by Izzo
Grinder: Mazzer Super Jolly Electric
Drip: Tassimo
Posted Mon Nov 5, 2012, 10:43am
Subject: Re: Please help...Need help with Alex Duetto II
 

The first shot was iffy at best, but i am getting my grinder dialed in and I think I am almost there.  I did do the steam wand and hot water mod, I like the look and feel of the joystick but since I have yet to get my grind dialed in I can not comment on how well they operate.  I do like how the original knobs have "vapore" and "acqua" written on them, and they feel very sturdy, so if I would have been able to compare in a store I dont know that I would have upgraded.  Time will tell if it was a wise choice.  Hope that helped.
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