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Espresso: Espresso Machines
Crossland CC1 first experience was DOA **UPDATE: New unit in**

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Discussions > Espresso > Machines > Crossland CC1...

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Kaush23
Senior Member

Joined: 3 Mar 2012
Posts: 3
Location: San Francisco
Expertise: I love coffee

Posted Sun Mar 4, 2012, 2:01am Subject: Re: Crossland CC1 first experience was DOA UPDATE: New unit in

Update. My CC1 works again. Had to wait an hour for it to cool. I'm happy that it has digital boiler temp cutoff, but unhappy that the boiler overheated in the first place. I have a feeling it has something to do with the system freezing on pod mode (I don't use pods, but used that mode for a quick back flush). Whatever the case, I'm keeping the machine. It makes superb espresso and I'm confident bill will take care of early adopters like me if there is a defect.

yiplong
Senior Member

Joined: 19 Feb 2012
Posts: 79
Location: EU
Expertise: Just starting

Posted Mon Mar 26, 2012, 5:22pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**

Kaush23 Said:

Update. My CC1 works again. Had to wait an hour for it to cool. I'm happy that it has digital boiler temp cutoff, but unhappy that the boiler overheated in the first place. I have a feeling it has something to do with the system freezing on pod mode (I don't use pods, but used that mode for a quick back flush). Whatever the case, I'm keeping the machine. It makes superb espresso and I'm confident bill will take care of early adopters like me if there is a defect.

Posted March 4, 2012 link

Good to hear that your machine is back in business!

Have you figured out what caused the overheating in the first place? It's important to rule out any potential defects as well as to avoid any future issues.

yiplong
Senior Member

Joined: 19 Feb 2012
Posts: 79
Location: EU
Expertise: Just starting

Posted Tue Mar 27, 2012, 7:22am
Subject: Re: Crossland CC1 first experience (Not good, in short)

diggi Said:

Not that anyone has shared. I too was skeptical about this, but after thinking about it further (and comments from others here), wouldn't expect a dealer to explain reasons for discontinuing an item....could be quality, failure to reach agreement with manufacturer, supply issues, taking sales from a more profitable machine.....sharing these details would not be beneficial for the dealers and blaming manufacturer for quality issues is only asking for bad press. Safe route is for dealer to keep mouth shut (or provide vague details), no matter what the reason for discontinuing a line.

Posted February 28, 2012 link

I contacted Chris Coffee about this. They told me they stopped carry the machine because they did not like the quality of the machine there were too many issue with machine when their guys were bench testing. I am not sure what bench testing is, but really surprised that they found "issues" with CC1 during 'testing' rather than from user complaints.

sn_85
Senior Member

Joined: 1 Dec 2011
Posts: 131
Location: Fort Lauderdale, FL
Expertise: I love coffee

Espresso: Quick Mill Andreja Premium
Grinder: Baratza Vario

Posted Tue Mar 27, 2012, 7:50am
Subject: Re: Crossland CC1 first experience (Not good, in short)

yiplong Said:

Posted March 27, 2012 link

I supposed they did not want to keep selling a product if they found flaws in it during testing to avoid any customer service issues or any chance at negatively effecting their reputation. I was told the same thing a while back when I called in about the machine.

takeshi
Senior Member

Joined: 12 Oct 2002
Posts: 731
Location: Houston
Expertise: I live coffee

Espresso: Silvia
Grinder: Super Jolly
Roaster: Amaya Roasting

Posted Tue Mar 27, 2012, 7:56am
Subject: Re: Crossland CC1 first experience (Not good, in short)

yiplong Said:

I am not sure what bench testing is, but really surprised that they found "issues" with CC1 during 'testing' rather than from user complaints.

Posted March 27, 2012 link

Not sure why that's surprising. I have no first hand experience with them but from what I've seen over the years they do much more than just simply resell equipment. It's not unusal for CC to go back to the manufacturer to recommend changes based on their testing.

Kaush23
Senior Member

Joined: 3 Mar 2012
Posts: 3
Location: San Francisco
Expertise: I love coffee

Posted Tue Mar 27, 2012, 10:41am Subject: Re: Crossland CC1 first experience was DOA UPDATE: New unit in

I think the CC1 freezing in pod mode caused the boiler to overheat. It hasn't frozen since the first incident. Overall, I'm pulling unbelievable shots with the machine. I've been primarily using Four Barrel, Ritual, ECO or Intelligentcia blends. Also I use a modded (only stepless mod) kitchenaid pro line grinder. Considering my grinder is a bare minimum for espresso, I'm very impressed! My double shots rarely have channeling squirts and the pull is clean with tiger stripes. Bottomless PF, 2 second pre-infusion, 2 second pause and 26 second pull (30 seconds total). One issue with the machine is that every time I turn it on to warm it up, it spits out about 2 oz of water from the steaming wand while it's warming up (30 minute warm up). So I have to refill the thermoblock steamer before steaming. I do this by turning on the steam wand until hot water shoots out while in brew mode, then switching to steam mode. If I don't do that, the steamer will not work properly. By design the steamer thermoblock is supposed refill from the main bolier when the thermoblock is running low. I don't think this is working as designed. But this is a very small complaint. There are quirks in every machine. Overall, I really like the machine and feel it's built quite well. Not sure I could pull a better show with any other machine under $1k.

yiplong
Senior Member

Joined: 19 Feb 2012
Posts: 79
Location: EU
Expertise: Just starting

Posted Tue Mar 27, 2012, 12:19pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**

Kaush23 Said:

One issue with the machine is that every time I turn it on to warm it up, it spits out about 2 oz of water from the steaming wand while it's warming up (30 minute warm up). So I have to refill the thermoblock steamer before steaming. I do this by turning on the steam wand until hot water shoots out while in brew mode, then switching to steam mode. If I don't do that, the steamer will not work properly. By design the steamer thermoblock is supposed refill from the main bolier when the thermoblock is running low.

Posted March 27, 2012 link

Good to hear the machine is working well to you. It is very reassuring as I am considering buying it.

So the thermoblock will refill if you run it until hot water comes out in brew mode, but won't refill if the machine is just sitting there? Wouldn't that cause the thermoblock to overheat?

Gig103
Senior Member

Joined: 12 Feb 2012
Posts: 204
Location: Arizona
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Vario
Drip: French press!

Posted Tue Mar 27, 2012, 1:27pm
Subject: Re: Crossland CC1 first experience was DOA **UPDATE: New unit in**

Kaush23 Said:

One issue with the machine is that every time I turn it on to warm it up, it spits out about 2 oz of water from the steaming wand while it's warming up (30 minute warm up).

Posted March 27, 2012 link

So, I can't say I've noticed mine doing this. I will check it out, but have you sent an email to your vendor about it? it's possible the switch that closes your steam arm isn't closing it off completely? Or if it's done by a solenoid maybe that is stuck?

I'm still loving mine, and the thermoblock steam is so quick to heat up I am making milk drinks way more frequently than I anticipated.

MisterJohnnyT
Senior Member

Joined: 13 Jan 2012
Posts: 59
Location: S.E. Florida
Expertise: Just starting

Espresso: Crossland CC1
Grinder: Compak K3 Touch

Posted Wed Mar 28, 2012, 11:00am Subject: Re: Crossland CC1 first experience was DOA UPDATE: New unit in

I have not noticed my steam arm leaking like that. But if anything, I would take that as proof that the boiler IS automatically adding water to the thermoblock, which might be what is forcing out a couple ounces like you said. I have never had to "manually charge" my thermoblock before using it. Maybe you should open her up and see if anything seems out of place or not quite right. Maybe there is a kinked hose or loose fitting or something that is causing your issues. For example, if there is a leak from the thermoblock, that could explain your electronics problem(if water squirted on them) and also your wand leaking problem(as your machine refills the leaky thermoblock). Just an idea...

GlennT
Senior Member

Joined: 13 Feb 2012
Posts: 38
Location: SF Bay Area (Silicon Valley)
Expertise: I love coffee

Espresso: Kraps Il Primo Steam Wanabe...
Grinder: Baratza Priciso
Drip: Aeropress & "Don't ask don't...

Posted Wed Mar 28, 2012, 2:48pm Subject: Re: Crossland CC1 first experience was DOA UPDATE: New unit in

When all else fails, RFM! I thought the flow diagram from the manual was fascinating, but I'm a geeky geek. The "Hydraulic Diagram" from the manual really helps explain the system. I stared at it for an hour or so and thought I understood the flow paths. Water siphons from the Water Reservoir (WR) flows through the Water Pump, passes through the OPV (excess pressure feeds back into the WR) and flows into the coffee boiler. It exits the coffee boiler and goes through two tees and a 3-way valve. The first tee leads to the pressure relief valve (called Air Relief Valve), as required by boiler codes. It flows back into the WR (teed with OPV). The second tee feeds the steam boiler with the primary path continuing on to the brew head & 3-way valve. Heated water enters the Steam Boiler in the lower right hand corner, gets heated and exits through the upper right hand corner and flows out through the wand. Good so far? Since the makeup water comes off a tee from the flow path to the group head, what stops the steam from backflowing through the group head? If they use a check valve in the Steam Boiler, there's no path for over-pressure relief, a bit of a no-no on a boiler. As more make-up water flows to the Steam Boiler, what keeps the water from also flowing through either the group head or the 3-way valve? Cool system, but I need to stare at it a bit longer. Lol! (Click for larger image)

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