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Standard operating procedure for coffee vendor question
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joules
Senior Member


Joined: 9 Jun 2004
Posts: 23
Location: Marysville, wa
Expertise: I love coffee

Espresso: Fiorenzato Bricoletta
Grinder: Mazzer Super Jolly
Posted Wed Aug 16, 2006, 12:39pm
Subject: Standard operating procedure for coffee vendor question
 

I just ordered a new machine from 1st line. I asked them to reset the brew pressure to 9.25 bar. I was a bit taken aback when they said their was a min 1 hour charge and it would run 65 dollars. Is that standard or am I just being cheap? I always though that they unbox and check a machine before they send it. Hence why sometimes they arrive wet.

The gal on the phone was telling me that they have to remove the 3 screws holding on the back panel and unbox and rebox the machine ect to get the brew pressure adjustment done... I though that unboxxing and reboxxing was just part of this business. Opening it up and checking stuff before ya send it.

I could see 20 or 30 bucks but 65 seems over the top...

I am not meaning to slam on 1st line. Their prices seem good and the gal on the phone was very friendly. I just had to vent.
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PeaberryPicker
Senior Member
PeaberryPicker
Joined: 27 Jun 2006
Posts: 249
Location: West Chester, PA
Expertise: Professional

Espresso: Astoria CKE, Faem E91
Grinder: Nova Simonelli MDX, Capresso...
Vac Pot: Silex
Drip: Bonmac, Beehouse, Melitta
Roaster: Counter Culture Coffee
Posted Thu Aug 17, 2006, 7:22am
Subject: Re: Standard operating procedure for coffee vendor question
 

I could not guess at what their procedures are, but I can say from experience when I was self employed that you charge a minimum of 1 hour for the smallest jobs, or else you loos you deriere.  $65 for a 1 hour charge does not sound ureasonable to me, think of it from the stand point of the business, with all their overhead and what not.  I know it seems like such a small job, but that is exactly why it has a heafty charge.  It like getting a tatto, even if you only get a dot, you pay the minimum 1 hour.

Just my thoughts,

Press on
Peaberry
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joules
Senior Member


Joined: 9 Jun 2004
Posts: 23
Location: Marysville, wa
Expertise: I love coffee

Espresso: Fiorenzato Bricoletta
Grinder: Mazzer Super Jolly
Posted Thu Aug 17, 2006, 3:03pm
Subject: Re: Standard operating procedure for coffee vendor question
 

Everyone is trying to make a living. I am Ok with their charge. It struck me poorly when I ordered, but I can see where they are coming from. I would rather pay a little more to keep the ethical business in business, then cheap out and buy from the cut rate place and then try and get warranty service from them.

Good point BTW Peaberry, thanks

J~
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