I will probably do the same when I get ready to install a PID. I am not sure if Jim is still in business. Wrote him 3 times and still have yet to receive any response (and I have checked Junk Mail holds just in case).
Auber however wrote back to me right away - shows a great business attitude!
Dave Harley rider, Espresso drinker, Primo XL grill
calblacksmith Moderator Joined: 25 Nov 2007 Posts: 5,643 Location: Riverside, Ca, U.S.A. Expertise: I live coffee
Espresso: ECM Veneziano A1 Grinder: Many different commercial Vac Pot: 40s era Silex Drip: Milita, Bunn&Curtis... Roaster: Cast iron pan, gas burner
Posted Mon Apr 2, 2012, 11:22am Subject: Re: Going for the PID kit for Sylvia from Jim Gallt...
Jim is still in business as far as I know, he sells a quality product and I would have no hesitation going with him. He may have been away for the weekend, I know I do not always get to my email right away.
In real life, my name is Wayne P.
Feed the newbs, starve the trolls and above all enjoy what you drink!
SJM Senior Member Joined: 17 Nov 2004 Posts: 1,508 Location: CA Expertise: I love coffee
Posted Mon Apr 2, 2012, 11:28am Subject: Re: Going for the PID kit for Sylvia from Jim Gallt...
Jim's the best !!! His PID kits are the best of the best.
I'm going with "vacation" since his last post here was on March 25....seems like it might have been the kids' spring break or something like that. I'll bet you hear from him today.
Madurodave Senior Member Joined: 3 Feb 2012 Posts: 141 Location: NH Expertise: I live coffee
Espresso: Rancilio Silvia Grinder: Baratza Virtuoso Preciso Vac Pot: Yama 5 cup Drip: Mr Coffee, perculator Roaster: HotTop B, West Bend Air...
Posted Mon Apr 2, 2012, 12:28pm Subject: Re: Going for the PID kit for Sylvia from Jim Gallt...
SJM Said:
Jim's the best !!! His PID kits are the best of the best.
I'm going with "vacation" since his last post here was on March 25....seems like it might have been the kids' spring break or something like that. I'll bet you hear from him today.
Madurodave Senior Member Joined: 3 Feb 2012 Posts: 141 Location: NH Expertise: I live coffee
Espresso: Rancilio Silvia Grinder: Baratza Virtuoso Preciso Vac Pot: Yama 5 cup Drip: Mr Coffee, perculator Roaster: HotTop B, West Bend Air...
Posted Tue Apr 3, 2012, 7:16pm Subject: Re: Going for the PID kit for Sylvia from Jim Gallt...
I wrote to Jim again on the 2nd using the e-mail he shows in his profile (the other 3 tines were on his site using the Contact Us link). Still no response! I see he was even on this site yesterday and today, but still no response to my questions!
I was hoping his support for his product would be much better than this based on everyone's posts, but 3 weeks and 4 attempts from my side is a long time for no feedback what so ever!
We will see what happens.
Dave Harley rider, Espresso drinker, Primo XL grill
Posted Wed Apr 4, 2012, 2:35pm Subject: Going for the PID kit for Sylvia from Jim Gallt...Please confirm this is wise!
Jim has provided 4 years of the best customer service I've had from any product. He's been very responsive with me throughout the past and I have e-mailed him quite a bit with all kinds of questions. So if he hasn't responded, it's just a hiccup at the moment rather than the norm.
Madurodave Senior Member Joined: 3 Feb 2012 Posts: 141 Location: NH Expertise: I live coffee
Espresso: Rancilio Silvia Grinder: Baratza Virtuoso Preciso Vac Pot: Yama 5 cup Drip: Mr Coffee, perculator Roaster: HotTop B, West Bend Air...
Posted Wed Apr 4, 2012, 7:29pm Subject: Re: Going for the PID kit for Sylvia from Jim Gallt...
TagTeamJesus Said:
Jim has provided 4 years of the best customer service I've had from any product. He's been very responsive with me throughout the past and I have e-mailed him quite a bit with all kinds of questions. So if he hasn't responded, it's just a hiccup at the moment rather than the norm.
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
= No New Posts since last visit 