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Discussions > Espresso > Grinders -... > Baratza Virtuoso  
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moonie4774
Senior Member
moonie4774
Joined: 26 Dec 2009
Posts: 6
Location: michigan
Expertise: I live coffee

Espresso: Brveille ESXL 800
Grinder: Baratza Virtuoso
Drip: Saeco Venus
Posted Tue Oct 15, 2013, 5:32pm
Subject: Baratza Virtuoso
 

well, I have loved my Virtuoso until this morning. I lived with the grinder knob falling off on a regular basis, (very Italian I thought), but now I'm just angry.

I turned the knob to its usual halfway position to grind enough for my morning pot and ran into take a quick shower. when I got out of the shower I could hear the grinder still running!  What!?!?

I ran out and had coffee everywhere! The hopper was empty and the basket was full! I had to unplug it to make it stop.

Okay, I knew it wouldn't last forever and I have used it everyday for 3 years. But, at the price I paid, I mistakenly thought I was getting a café level grinder, not an expensive consumer item.

My bad, so my advice is this...buy it with the idea that its an expensive grinder that wont last as long as you would expect.

Any one want to give me some suggestions? I'm wiling to pay up to $300 for a replacement.
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GlenO
Senior Member


Joined: 31 Mar 2012
Posts: 19
Location: Portland, OR
Expertise: I love coffee

Espresso: Rocket Cellini PP
Grinder: Forte AP, Macap M4 Stepless;...
Roaster: HotTopB-2k, UFO/TO
Posted Tue Oct 15, 2013, 6:17pm
Subject: Re: Baratza Virtuoso
 

If it's just the timer and knob that are broken, you can get a new timer and knob for $10 directly from Baratza.  Check their online store.
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mauijer
Senior Member
mauijer
Joined: 10 Mar 2012
Posts: 29
Location: Phoenix, AZ
Expertise: I love coffee

Espresso: QM Silvano
Grinder: Baratza Vario W
Drip: Chemex
Posted Tue Oct 15, 2013, 9:01pm
Subject: Re: Baratza Virtuoso
 

moonie4774 Said:

Any one want to give me some suggestions? I'm wiling to pay up to $300 for a replacement.

Posted October 15, 2013 link

You can pick up a refurbished preciso for ~$230 or a Vario for ~$330 if I recall the prices correctly. Otherwise call up baratza for recommendations on replacing parts. If its only the timer switch then simple decision.
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johnmyster
Senior Member


Joined: 13 Oct 2013
Posts: 2
Location: Virginia
Expertise: I love coffee

Espresso: Dalla Corte Mini
Grinder: Baratza Preciso
Drip: Technivorm
Posted Wed Oct 16, 2013, 12:32am
Subject: Re: Baratza Virtuoso
 

+1 on replacement parts from the Baratza website.  Parts seemed reasonably priced and they shipped quickly.  

There's an instruction guide posted on their website for disassembly.  Make your life easier and follow it.  If you unhook the wire to the timer switch, you'll be able to run it using the manual switch until your replacement switch comes.  It only takes a few seconds once you get the hang of it and IIRC, no tools except a c-wrench to remove the switch.
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brianl
Senior Member


Joined: 1 Dec 2012
Posts: 528
Location: Chicago IL
Expertise: I love coffee

Espresso: Quick Mill Vetrano DB
Grinder: HG One, OE Lido 2, Baratza...
Drip: Chemex/V60
Roaster: Behmor 1600
Posted Wed Oct 16, 2013, 5:19am
Subject: Re: Baratza Virtuoso
 

Just contact their customer service. more than likely, they will ship you the parts for free if you weren't the one to screw it up. ha.
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moonie4774
Senior Member
moonie4774
Joined: 26 Dec 2009
Posts: 6
Location: michigan
Expertise: I live coffee

Espresso: Brveille ESXL 800
Grinder: Baratza Virtuoso
Drip: Saeco Venus
Posted Wed Oct 16, 2013, 6:32am
Subject: Re: Baratza Virtuoso
 

I went to their website and orderd the timer assy for $10. Thanks everyone. I'll let you know if that's the fix after I get it installed.! It still grinds great, I just feel like im on an episode of green acres......Does anyone get that reference? LOL
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Lady_Croft
Senior Member
Lady_Croft
Joined: 27 Jan 2008
Posts: 190
Location: Michigan
Expertise: I love coffee

Espresso: None :(
Grinder: Baratza virtuoso
Vac Pot: Yama tabletop
Drip: Mellita ceramic pourover
Posted Fri Oct 25, 2013, 7:43pm
Subject: Re: Baratza Virtuoso
 

I've owned a few Baratza grinders and have decided that I think I hate them.
I can't even count how many times I've had to replace parts. Especially the main drive gears. i have had to replace them on ALL 3 baratza
grinders i've owned. And I'm pretty sure it just broke on my virtuoso too. So that sucks. I'm so sick of these things. grrrr.
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moonie4774
Senior Member
moonie4774
Joined: 26 Dec 2009
Posts: 6
Location: michigan
Expertise: I live coffee

Espresso: Brveille ESXL 800
Grinder: Baratza Virtuoso
Drip: Saeco Venus
Posted Sat Oct 26, 2013, 4:35am
Subject: Re: Baratza Virtuoso
 

Okay, so I received the replacement timer and knob and got it installed. I also spent about an hour completely cleaning it. So at this point Im back to business. $12 with shipping. Hopefully that's the end of my drama with my grinder.

This reminds me of a question I pose to my new hires, (im a corporate trainer).  When people go to a hardware store to buy a new drill, what do they really want? answer: A hole in their wall!

All I want is a decent inexpensive cup of coffee......but just the like guy wanting a drill, I have to spend way more than the price of the hole, to get what I want! lol.

Thanks everyone, love this site!
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moonie4774
Senior Member
moonie4774
Joined: 26 Dec 2009
Posts: 6
Location: michigan
Expertise: I live coffee

Espresso: Brveille ESXL 800
Grinder: Baratza Virtuoso
Drip: Saeco Venus
Posted Mon Dec 30, 2013, 5:36pm
Subject: Re: Baratza Virtuoso
 

Since receiving my new timer and know, a new issue developed. Im not certain if the timer was the issue or not, but after installing it, my grinder started grinding very weakly.

I contacted Baratza and paid the $60 to have it rebuilt and sent it in. within 2 weeks it was returned, and they must have installed a new grinder motor. It has a completely different sound, (much quieter) and it grinds without any effort or drama.

I am saving the box they sent it to me in and in a few years when it fails again, ill send it back and have it overhauled again!

Great service. I am a truly satisfied customer!
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moosepucky
Senior Member
moosepucky
Joined: 6 Jun 2009
Posts: 155
Location: USA
Expertise: I live coffee

Espresso: Pasquini Livia 90 auto
Grinder: Super Jolly - Forte BG -...
Vac Pot: Cona - Santos
Drip: Bodum - Chemex - Hario -...
Roaster: Hottop KN-8828-B
Posted Tue Dec 31, 2013, 7:14am
Subject: Re: Baratza Virtuoso
 

moonie4774 Said:

Since receiving my new timer and know, a new issue developed. Im not certain if the timer was the issue or not, but after installing it, my grinder started grinding very weakly.

I contacted Baratza and paid the $60 to have it rebuilt and sent it in. within 2 weeks it was returned, and they must have installed a new grinder motor. It has a completely different sound, (much quieter) and it grinds without any effort or drama.

I am saving the box they sent it to me in and in a few years when it fails again, ill send it back and have it overhauled again!

Great service. I am a truly satisfied customer!

Posted December 30, 2013 link

They must have rebuilt your gearbox (updated it to the current 2.0 version). This will quite down the grinder a fair amount and the longevity moves up a bit as there will now be 2 bearings instead of one supporting the center burr shaft like the old gearbox has.  Your 3 year old grinder would have had the older design in it unless you upgraded it yourself at one point.

Anyone who has a Baratza conical grinder that is older than 2 years should consider rebuilding/updating the gearbox.  I've done it to my two oldest Baratza grinders (Maestro and Maestro Plus) and it did make a noticeable improvement in the grind consistency, not to mention the noise the grinder made was reduced.  Doing the upgrade yourself is not difficult and they have step by step PDF files on their site that make it a cakewalk.

Gearbox rebuild PDF from Baratza

I'll agree that Baratza has excellent customer assistance and they do go the extra mile for the customer.
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