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Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
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KatieR
Senior Member


Joined: 13 Aug 2013
Posts: 8
Location: Madison, WI
Expertise: I love coffee

Posted Mon Sep 23, 2013, 2:42pm
Subject: Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
 

Hi All,

I'm in a quandary. I purchased the Baratza Virtuoso Preciso less than a year ago. First my grind went bad and I had to glue down the adjustment ring base. Then my grind went bad and I had to replace the entire adjustment ring assembly because the little plastic tabs that hold it in place had snapped off. Now the grinder functions when empty, but will not grind when beans are in the hopper. It runs for less than a second and switches off.

Baratza has offered to send me a new virtuoso preciso. Honestly, I'm worried I'll have more problems, the 1-year warranty will elapse and I'll be stuck with a very expensive paperweight. I see my options as follows:

1) Accept the new Virtuoso Preciso - I probably just got a lemon and the second one will be better.

2) Request that Baratza upgrade me to a Vario (if I pay the difference).

3) Ask Baratza to give me my money back so I can purchase a different grinder altogether.

Please let me know what you think! I've spent far too many hours fussing with my grinder.
Thanks!
KatieR
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fijifan
Senior Member


Joined: 14 Jun 2013
Posts: 2
Location: washington state
Expertise: I love coffee

Espresso: rancilio silvia
Grinder: starbucks baratza
Posted Mon Sep 23, 2013, 3:54pm
Subject: Re: Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
 

Katie,I purchased the Baratza Preciso several months ago because I was having trouble with getting a fine enough grind for my R.Silvia and have had no problem with the grind changing or operation. I admit the auto grind is cheap but that is the only fly in the ointment. I would ask for a new one . I will watch mine carefully thanks.
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ECM
Senior Member
ECM
Joined: 11 Oct 2003
Posts: 476
Location: Halifax, Nova Scotia Canada
Expertise: I like coffee

Espresso: Quick Mill Vetrano 2B
Grinder: Mazzer Robour E
Vac Pot: French Press
Drip: no
Roaster: Fresh Roast+8,  i-roast and...
Posted Sat Oct 5, 2013, 4:41am
Subject: Re: Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
 

Get your money back and get something better.  All I see on these forms are problems with these grinders.  Their just no up to the job (for the long run).
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KatieR
Senior Member


Joined: 13 Aug 2013
Posts: 8
Location: Madison, WI
Expertise: I love coffee

Posted Sat Oct 5, 2013, 6:10am
Subject: Re: Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
 

Hi all,
Thanks for the input. Just thought I'd post an update.
After giving it some thought, I chipped in an extra $150 to upgrade to the Baratza Vario. Baratza's customer service was quite good, as many reviewers have commented. So far, I'm quite happy with the Vario. It seems like a higher quality machine and reviews indicate that it's a bit more consistent. I just didn't want to deal with a grinder that breaks down every month!
KatieR
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moosepucky
Senior Member
moosepucky
Joined: 6 Jun 2009
Posts: 154
Location: USA
Expertise: I live coffee

Espresso: Pasquini Livia 90 auto
Grinder: Super Jolly - Forte BG -...
Vac Pot: Cona - Santos
Drip: Bodum - Chemex - Hario -...
Roaster: Hottop KN-8828-B
Posted Mon Oct 7, 2013, 8:49am
Subject: Re: Need to Replace my Baratza Virtuoso Preciso - What Road to Take?
 

KatieR Said:

Hi all,
Thanks for the input. Just thought I'd post an update.
After giving it some thought, I chipped in an extra $150 to upgrade to the Baratza Vario. Baratza's customer service was quite good, as many reviewers have commented. So far, I'm quite happy with the Vario. It seems like a higher quality machine and reviews indicate that it's a bit more consistent. I just didn't want to deal with a grinder that breaks down every month!
KatieR

Posted October 5, 2013 link

I have both the Vario-W (for espresso grinding) and Preciso (for pour over and press grinding).  Had both for a while now and no problems with either.  

The Baratza grinders are child's play to completely rebuild.  I just rebuilt both of my first grinders (Maestro and Maestro plus) last month.  One had a chewed drive gear and was making a thumping sound so needed new parts.  The rebuild was so fantastic with the improved gearbox that I went ahead and rebuilt the other one too even though it did not need anything.  Both were gearbox rebuild kits and adjustment ring replacement.  Both are like new now (well even better).  Complete rebuilding is a very simple process so anyone with a "wonky" Baratza should give this some serious consideration rather than tossing it out.

The folks at Baratza are top shelf in customer service.  A real pleasure to deal with.

I got the Maestro into the hands of someone who needed a good grinder.

.
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