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Baratza grinder warranty issue

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Discussions > Espresso > Grinders -... > Baratza grinder...

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kayes
Senior Member

Joined: 18 Nov 2011
Posts: 21
Location: Saskatoon, SK Canada
Expertise: I live coffee

Grinder: Baratza Preciso
Drip: Bodum Press
Roaster: Poppery II

Posted Wed Mar 6, 2013, 7:27am Subject: Baratza grinder warranty issue

Hi all, just requesting some insite. I am having a issue with my Preciso. I contacted Baratza costomer service and they first asked if I would fix it myself. Some base ring needs to be glued down. This particular issue I am not comfortable with fixing myself. I asked for a replacement grinder as per my warranty. What I am needing insite on is their offer of a 'rebuilt' replacement. To me this is unacceptable. Most companies, in my experience, supply a new replacement machine. What do you guys think? Is this generally an acceptable practice in the grinder industry? Am I being too picky or demanding? Thanks for your help.

My name is Kayes, and I'm obsessed with coffee.

kboom1
Senior Member

Joined: 31 Aug 2009
Posts: 249
Location: Northeastern Pennsylvania
Expertise: I live coffee

Espresso: Alex2HX,Alex Duetto,Rancilio...
Grinder: Rancilio Rocky,Vario
Roaster: Behmor 1600x2

Posted Wed Mar 6, 2013, 7:45am Subject: Re: Baratza grinder warranty issue

with some of the quality issues with Baratza in the past I think you would prefer a rebuilt one. being rebuilt you know evrything is inspected and up to par. I had my vario replaced last year and the rebuilt replacement works way better than the new one ever did. the one thing they do I dont agree with is with the replacement it voids original warrenty and is replaced with I think a 90 day warrenty on the refurbished.

kayes
Senior Member

Joined: 18 Nov 2011
Posts: 21
Location: Saskatoon, SK Canada
Expertise: I live coffee

Grinder: Baratza Preciso
Drip: Bodum Press
Roaster: Poppery II

Posted Wed Mar 6, 2013, 8:02am Subject: Re: Baratza grinder warranty issue

I guess I've never thought of it that way. Thanks for that.

My name is Kayes, and I'm obsessed with coffee.

CMIN
Senior Member

Joined: 14 Jun 2012
Posts: 500
Location: South FL
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Preciso

Posted Wed Mar 6, 2013, 8:08am Subject: Re: Baratza grinder warranty issue

How old is your grinder? I could swear the Preciso now has locked down base starting like a year ago or last summer? I know the one I got replaced in Oct had that, as well as the new gear box (way quieter and smoother then the previous one). I busted my previous one, had taken it apart before but one time I forgot the knob and busted it, so got a replacement one as didn't have time to fix myself (had the new gearbox to install as well but never got around to it so shipped it back with the busted one).

tdifraia
Senior Member

Joined: 13 Dec 2012
Posts: 75
Location: Boston
Expertise: Just starting

Espresso: QM67
Grinder: Baratza Vario
Drip: Bunn

Posted Wed Mar 6, 2013, 9:02am Subject: Re: Baratza grinder warranty issue

The reason I purchased my Vario was because of the reputation Baratza has for excellent customer service. I had my Vario since January 2013 and it was performing as advertised. Yesterday I began having problems and called Quinn at Baratza customer service. He walked me thru some troubleshooting and after 10 minutes figured out what was wrong. He asked me to email him my receipt and he is sending me a new one. After I get the new one, I will send my damaged one to him and he is providing me with the prepaid postage label. Now that is why I purchased my Baratza Vario. How can you beat that. If you buy a Baratza it really is guaranteed.

CMIN
Senior Member

Joined: 14 Jun 2012
Posts: 500
Location: South FL
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Preciso

Posted Wed Mar 6, 2013, 9:54am
Subject: Re: Baratza grinder warranty issue

tdifraia Said:

The reason I purchased my Vario was because of the reputation Baratza has for excellent customer service. I had my Vario since January 2013 and it was performing as advertised. Yesterday I began having problems and called Quinn at Baratza customer service. He walked me thru some troubleshooting and after 10 minutes figured out what was wrong. He asked me to email him my receipt and he is sending me a new one. After I get the new one, I will send my damaged one to him and he is providing me with the prepaid postage label. Now that is why I purchased my Baratza Vario. How can you beat that. If you buy a Baratza it really is guaranteed.

Posted March 6, 2013 link

just curious but what was wrong?

kayes
Senior Member

Joined: 18 Nov 2011
Posts: 21
Location: Saskatoon, SK Canada
Expertise: I live coffee

Grinder: Baratza Preciso
Drip: Bodum Press
Roaster: Poppery II

Posted Wed Mar 6, 2013, 11:54am Subject: Re: Baratza grinder warranty issue

They said the base ring had come unattached from the base inside bellow the burr unit. I was experiencing very inconsistent grind consistency with loads of fines.

My name is Kayes, and I'm obsessed with coffee.

kayes
Senior Member

Joined: 18 Nov 2011
Posts: 21
Location: Saskatoon, SK Canada
Expertise: I live coffee

Grinder: Baratza Preciso
Drip: Bodum Press
Roaster: Poppery II

Posted Wed Mar 6, 2013, 11:56am Subject: Re: Baratza grinder warranty issue

We baught ours online from The Green Beanery in Toronto in August of 2012

My name is Kayes, and I'm obsessed with coffee.

tdifraia
Senior Member

Joined: 13 Dec 2012
Posts: 75
Location: Boston
Expertise: Just starting

Espresso: QM67
Grinder: Baratza Vario
Drip: Bunn

Posted Wed Mar 6, 2013, 3:09pm
Subject: Re: Baratza grinder warranty issue

I began chasing my grind. He said that the model I owned was a batch that had a set of guides that held the top burr in place was too small and was causing the burrs to heat up after pulling multiple shots. They have since replaced this batch with larger guides.

CMIN Said:

just curious but what was wrong?

Posted March 6, 2013 link

Gig103
Senior Member

Joined: 12 Feb 2012
Posts: 204
Location: Arizona
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Vario
Drip: French press!

Posted Thu Mar 21, 2013, 12:31pm
Subject: Re: Baratza grinder warranty issue

kayes Said:

Hi all, just requesting some insite. I am having a issue with my Preciso. I contacted Baratza costomer service and they first asked if I would fix it myself. Some base ring needs to be glued down. This particular issue I am not comfortable with fixing myself. I asked for a replacement grinder as per my warranty.

What I am needing insite on is their offer of a 'rebuilt' replacement. To me this is unacceptable. Most companies, in my experience, supply a new replacement machine.

What do you guys think? Is this generally an acceptable practice in the grinder industry? Am I being too picky or demanding?

Thanks for your help.

Posted March 6, 2013 link

The warranty covers new units within 30 days, and refurbished units from days 31-365. It isn't uncommon from a lot of other manufacturers. I agree I wouldn't want to take it apart and glue it myself, and when I had issues Baratza paid shipping for the replacement(s) and the return of the old.

Ultimately I upgraded to a Vario and it's better built.

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