shininiu Senior Member Joined: 12 Dec 2011 Posts: 2 Location: Kentucky Expertise: I love coffee
Posted Wed Sep 26, 2012, 6:22pm Subject: Great Service from Baratza, and Satisfaction with Preciso
My Baratza Preciso had intermittent problem of grinding not fine enough. At first, I didn't suspect the grinder, as all the settings were always the same. Anyways, I finally realized that the grinder was grinding coarse time to time for some reason. I don't know what the issue was, and frankly I'm not that concerned...
Anyways, 1st-line Equipment got me in touch with Pierce at Baratza. First, he sent me a diagnose instruction. It was very well written- concise and very visual. (Whoever writes Baratza's instructions, knows how to write clear instructions.) Then after a couple more emails, he offered to send me a replacement unit with prepaid return ticket for my "troubled" unit.
The unit arrived a few days later, and it works very nicely. The tiny tab on the burr chipped off, which I didn't really mind, but Pierce sent me a spare part when I mentioned it.
I was very pleased with the customer service. Sometimes, you end up with a defective product, but when I'm confident that the manufacturer will fix the problem in a heartbeat, I won't hesitate to buy from them. Baratza, and Pierce fixed an issue in a heartbeat, and I am one happy customer.
About the Preciso itself, I don't think I need to go into details on how nice it works. In short:
It grinds very nicely (a must for a good grinder!)
It's easy to clean and maintain
It has very little amount of coffee ground left inside the machine after grinding.
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.