Our Valued Sponsor
OpinionsConsumer ReviewsGuides and How TosCoffeeGeek ReviewsResourcesForums
Espresso: Grinders - Espresso
Great Service from Baratza, and Satisfaction with Preciso
Cafe Solutions
Commercial sales and service, nationwide installation, equipment leasing options.
www.seattlecoffeegear.com
 
Not Logged in: Log In to Postlog in
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered  
Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Discussions > Espresso > Grinders -... > Great Service...  
view previous topic | view next topic | view all topics
Author Messages
shininiu
Senior Member


Joined: 12 Dec 2011
Posts: 2
Location: Kentucky
Expertise: I love coffee

Posted Wed Sep 26, 2012, 6:22pm
Subject: Great Service from Baratza, and Satisfaction with Preciso
 

My Baratza Preciso had intermittent problem of grinding not fine enough.  At first, I didn't suspect the grinder, as all the settings were always the same.  Anyways, I finally realized that the grinder was grinding coarse time to time for some reason.  I don't know what the issue was, and frankly I'm not that concerned...

Anyways, 1st-line Equipment got me in touch with Pierce at Baratza.  First, he sent me a diagnose instruction.  It was very well written- concise and very visual.  (Whoever writes Baratza's instructions, knows how to write clear instructions.)  Then after a couple more emails, he offered to send me a replacement unit with prepaid return ticket for my "troubled" unit.

The unit arrived a few days later, and it works very nicely.  The tiny tab on the burr chipped off, which I didn't really mind, but Pierce sent me a spare part when I mentioned it.

I was very pleased with the customer service.
Sometimes, you end up with a defective product, but when I'm confident that the manufacturer will fix the problem in a heartbeat, I won't hesitate to buy from them.  Baratza, and Pierce fixed an issue in a heartbeat, and I am one happy customer.

About the Preciso itself, I don't think I need to go into details on how nice it works.  In short:

  1. It grinds very nicely (a must for a good grinder!)
  2. It's easy to clean and maintain
  3. It has very little amount of coffee ground left inside the machine after grinding.
back to top
 View Profile Link to this post
view previous topic | view next topic | view all topics
Discussions > Espresso > Grinders -... > Great Service...  
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered     Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Not Logged in: Log In to Postlog in
Discussions Quick Jump:
Symbols: New Posts= New Posts since your last visit      No New Posts= No New Posts since last visit     Go to most recent post= Newest post
Forum Rules:
No profanity, illegal acts or personal attacks will be tolerated in these discussion boards.
No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum.
No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek.
No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum.
Who Can Read The Forum? Anyone can read posts in these discussion boards.
Who Can Post New Topics? Any registered CoffeeGeek member can post new topics.
Who Can Post Replies? Any registered CoffeeGeek member can post replies.
Can Photos be posted? Anyone can post photos in their new topics or replies.
Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts.
Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
Stefano's Espresso Care
Repair - Parts - Sales
Factory Authorized &
Trained Technician
www.espressocare.com
Home | Opinions | Consumer Reviews | Guides & How Tos | CoffeeGeek Reviews | Resources | Forums | Contact Us
CoffeeGeek.com, CoffeeGeek, and Coffee Geek, along with all associated content & images are copyright ©2000-2014 by Mark Prince, all rights reserved, unless otherwise indicated. Content, code, and images may not be reused without permission. Usage of this website signifies agreement with our Terms and Conditions. (0.211851835251)
Privacy Policy | Copyright Info | Terms and Conditions | CoffeeGeek Advertisers | RSS | Find us on Google+