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Espresso: Grinders - Espresso
Kudos to Baratza!
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Discussions > Espresso > Grinders -... > Kudos to...  
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caffeguy
Senior Member
caffeguy
Joined: 8 Aug 2004
Posts: 60
Location: Larkspur, CA
Expertise: I like coffee

Espresso: Vibiemme Domobar
Grinder: Baratza Esatto
Vac Pot: Yama
Drip: technivorm
Roaster: homemade drum/BBQ, Behmor
Posted Wed Aug 29, 2012, 9:00pm
Subject: Kudos to Baratza!
 

I have just had the best customer service response in decades... on Sunday my Baratza Pecisio developed a little problem. On Monday morning I called the Baratza technical support line to get a little advice on how to proceed. After a few minutes of discussing the problem, I was amazed when the tech service guy told me he would send out a replacement that afternoon! When I received it I was to pack up the broken unit and return it, postage prepaid, in the carton the replacement came in.

Wednesday morning (today) the UPS guy delivered the replacement to my doorstep. It works like a charm and I'm a true believer- Baratza  makes great grinders and their customer service is beyond compare.
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GDK
Senior Member


Joined: 17 Feb 2011
Posts: 92
Location: Ontario, Canada
Expertise: I love coffee

Espresso: MiniVivaldi II, preinfusion,...
Grinder: Baratza Vario W
Posted Thu Aug 30, 2012, 12:59pm
Subject: Re: Kudos to Baratza!
 

Mirrors my excellent experience with their tech support. Great company!
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Markarian
Senior Member
Markarian
Joined: 27 Jun 2012
Posts: 658
Location: Seattle Area
Expertise: I love coffee

Espresso: ECM Technika IV Profi WT-WC
Grinder: Baratza Forte AP, HG One
Vac Pot: Bunn Trifecta MB
Drip: Moka, Aeropress, Hario V60
Roaster: Behmor 1600
Posted Thu Aug 30, 2012, 6:43pm
Subject: Re: Kudos to Baratza!
 

Baratza offered for me to come to their service center in person (luckily, I live ten mins away). I called with a badly-calibrated Virtuoso that I put back together incorrectly and within two hours their technicians had calibrated and shimmed it to my needs right in front of me. I couldn't believe their service and it made me feel great about purchasing my first grinder. Having seen their operation, I wouldn't hesitate to recommend them.
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Angman
Senior Member
Angman
Joined: 8 Apr 2012
Posts: 239
Location: Vancouver BC
Expertise: I live coffee

Espresso: Strega, MCal, Cimbali M20L
Grinder: K10 Fresh, HG One 83mm,...
Vac Pot: Nope
Drip: Technivorm, Hario Woodneck,...
Roaster: Hottop 8828P
Posted Fri Aug 31, 2012, 12:43am
Subject: Re: Kudos to Baratza!
 

I received the exact same excellent service from them. No receipt, no questions, no problem. I have never received better service in any retail industry!
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nhokt
Senior Member


Joined: 16 Sep 2009
Posts: 22
Location: MA USA
Expertise: I live coffee

Espresso: QM67
Grinder: Vario
Posted Fri Aug 31, 2012, 6:02pm
Subject: Re: Kudos to Baratza!
 

I have also been on the receiving end of outstanding service from Baratza. Over the years that I have owned my Vario I have contacted them a few times and always been impressed with how they handled my questions. Last time I contacted them it was a stupid error on my part but they very kindly walked me through the basics and got me on track.

I am a very happy customer!
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Coffeenoobie
Senior Member
Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,036
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Sat Sep 1, 2012, 10:56am
Subject: Re: Kudos to Baratza!
 

They are by far the nicest company I have ever dealt with.

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

My coffee treasure map...
Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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