Posted Sun Dec 18, 2011, 7:24pm Subject: Re: Problem with New Baratza Virtuoso Preciso
Just as a counterpoint, I bought a refurb Preciso from Baratza. When it arrived I could not tell it was not new, and it has functioned flawlessly now for seven or eight months, plus survived several long auto trips. When I receive3d it, there was a part missing (plastic holder with portafilter fork.) I called and within three days (express mail) I got the part. My experience with Baratza has been exemplary. When I get 'upgradeitis', I will likely buy a Vario from them.
mariog7 Senior Member Joined: 7 Mar 2011 Posts: 183 Location: NJ Expertise: I love coffee
Espresso: Quickmill Vetrano Grinder: Vario
Posted Mon Jan 16, 2012, 7:27pm Subject: Re: Problem with New Baratza Virtuoso Preciso
Ok, fast forward to today. I go to pull a shot, and even on the LOWEST SETTING, I can't grind fine enough for espresso - I'm pulling a 5 oz double shot instead of 2!!!
I WILL BE ON MY FOURTH GRINDER SINCE NOVEMBER (2.5mos)
mariog7 Senior Member Joined: 7 Mar 2011 Posts: 183 Location: NJ Expertise: I love coffee
Espresso: Quickmill Vetrano Grinder: Vario
Posted Tue Jan 17, 2012, 1:30pm Subject: Re: Problem with New Baratza Virtuoso Preciso
...and nobody from Baratza has yet to return a vmail or email. I posted a complaint on their Facebook page yesterday, which they were quick to reply to because this can be viewed publically, with a fluffy "send me your contact info and we'll get this taken care of" response. I sent them all this yesterday, and they don't check and still haven't replied. Very frustrating!
germantownrob Senior Member Joined: 2 Dec 2007 Posts: 2,018 Location: Philadelphia Expertise: I love coffee
Espresso: Duetto 3, A Dead Oscar Grinder: Vario-W, Preciso w/Esatto,... Drip: Brazen Roaster: Diedrich IR-1, HT B
Posted Tue Jan 17, 2012, 1:41pm Subject: Re: Problem with New Baratza Virtuoso Preciso
mariog7 Said:
...and nobody from Baratza has yet to return a vmail or email. I posted a complaint on their Facebook page yesterday, which they were quick to reply to because this can be viewed publically, with a fluffy "send me your contact info and we'll get this taken care of" response. I sent them all this yesterday, and they don't check and still haven't replied. Very frustrating!
mariog7 Senior Member Joined: 7 Mar 2011 Posts: 183 Location: NJ Expertise: I love coffee
Espresso: Quickmill Vetrano Grinder: Vario
Posted Tue Jan 17, 2012, 6:11pm Subject: Re: Problem with New Baratza Virtuoso Preciso
You are right, and I must apologize for my lack of patence. Spoke with Kyle @ Barista and he was super apologetic. I've been in his shoes before, where despite your extended efforts, the customer gets a raw deal. Kyle is a real stand up guy with a passion for his business, and doing right for his customers. He did the right thing by me and my confidence is restored.
adeelz Senior Member Joined: 25 Sep 2012 Posts: 1 Location: Phoenix, AZ Expertise: I love coffee
Posted Tue Sep 25, 2012, 4:31pm Subject: Re: Problem with New Baratza Virtuoso Preciso
I just got this grinder brand new from Amazon a few weeks ago. It had been working perfectly until a few days ago. I have the same problem as the OP. The microfine lever moves while the coffee is grinding. I will call Baratza customer service and inquire about this but yes this is annoying.
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