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Problem with New Baratza Virtuoso Preciso
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JohnBarton1369
Senior Member


Joined: 6 Apr 2011
Posts: 48
Location: Southern FLorida
Expertise: I like coffee

Espresso: Giotto
Grinder: Precisio, MACAP M4
Drip: Manual Filter Holder (Pour...
Posted Sun Dec 18, 2011, 7:24pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

Just as a counterpoint, I bought a refurb Preciso from Baratza.  When it arrived I could not tell it was not new, and it has functioned flawlessly now for seven or eight months, plus survived several long auto trips.  When I receive3d it, there was a part missing (plastic holder with portafilter fork.)  I called and within three days (express mail) I got the part.  My experience with Baratza has been exemplary.  When I get 'upgradeitis', I will likely buy a Vario from them.

john
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mariog7
Senior Member


Joined: 7 Mar 2011
Posts: 210
Location: NJ
Expertise: I love coffee

Espresso: Quickmill Vetrano
Grinder: Vario
Posted Mon Jan 16, 2012, 7:27pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

Ok, fast forward to today.  I go to pull a shot, and even on the LOWEST SETTING, I can't grind fine enough for espresso - I'm pulling a 5 oz double shot instead of 2!!!

I WILL BE ON MY FOURTH GRINDER SINCE NOVEMBER (2.5mos)

FUMING AT THIS COMPANY!!!
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mariog7
Senior Member


Joined: 7 Mar 2011
Posts: 210
Location: NJ
Expertise: I love coffee

Espresso: Quickmill Vetrano
Grinder: Vario
Posted Tue Jan 17, 2012, 1:30pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

...and nobody from Baratza has yet to return a vmail or email.  I posted a complaint on their Facebook page yesterday, which they were quick to reply to because this can be viewed publically, with a fluffy "send me your contact info and we'll get this taken care of" response.  I sent them all this yesterday, and they don't check and still haven't replied.  Very frustrating!
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germantownrob
Senior Member
germantownrob
Joined: 2 Dec 2007
Posts: 2,146
Location: Philadelphia
Expertise: I love coffee

Espresso: Duetto 3, A Dead Oscar
Grinder: Vario-W, Preciso w/Esatto,...
Drip: Brazen
Roaster: Diedrich IR-1, HT B
Posted Tue Jan 17, 2012, 1:41pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

mariog7 Said:

...and nobody from Baratza has yet to return a vmail or email.  I posted a complaint on their Facebook page yesterday, which they were quick to reply to because this can be viewed publically, with a fluffy "send me your contact info and we'll get this taken care of" response.  I sent them all this yesterday, and they don't check and still haven't replied.  Very frustrating!

Posted January 17, 2012 link

Yesterday was a holiday for many and today is not over with 4.5 hrs left in a normal work day for those on PST

Edit: did you think posting to FB would move you to the top of the to do list or the bottom?
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mariog7
Senior Member


Joined: 7 Mar 2011
Posts: 210
Location: NJ
Expertise: I love coffee

Espresso: Quickmill Vetrano
Grinder: Vario
Posted Tue Jan 17, 2012, 6:11pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

You are right, and I must apologize for my lack of patence.  Spoke with Kyle @ Barista and he was super apologetic. I've been in his shoes before, where despite your extended efforts, the customer gets a raw deal.  Kyle is a real stand up guy with a passion for his business, and doing right for his customers.  He did the right thing by me and my confidence is restored.
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adeelz
Senior Member


Joined: 25 Sep 2012
Posts: 1
Location: Phoenix, AZ
Expertise: I love coffee

Posted Tue Sep 25, 2012, 4:31pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

I just got this grinder brand new from Amazon a few weeks ago. It had been working perfectly until a few days ago.  I have the same problem as the OP.  The microfine lever moves while the coffee is grinding. I will call Baratza customer service and inquire about this but yes this is annoying.
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pilot25
Senior Member


Joined: 7 Jan 2012
Posts: 116
Location: MD

Espresso: Rancilio Silvia
Grinder: Preciso
Posted Wed Sep 26, 2012, 6:43pm
Subject: Re: Problem with New Baratza Virtuoso Preciso
 

The micro shouldn't move when grinding.  I was told this by a Baratza CS rep.
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