Posted Sun Oct 23, 2011, 7:56pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
chasemonster Said:
Clearly he is announcing here on this board that he is the "Canadian Baratza warranty & repair service tech" Did you think I was making this up? Click on the link.
respectfully, you sound like you have a personal issue with Craig, and that is not allowed here. Why not go off the board and contact him?
As far as you purchasing a Vario, I'm sure you will love it, and I'm positive Baratza appreciates your business. However, i believe your mistreatment of the Maestro/Barista would give me pause for concern.
I hope I'm wrong, for the sake of both you and Baratza.
Another Baratza groupie heard from. You have reached the absurd conclusion that it is my fault the grinder was shipped to me improperly calibrated! (hehe) I will bite my tongue now. As far as abuse goes, the poor little defective grinder was going to have to take a few noogies in order for me to demonstrate how horribly mis-calibrated these refurbished Baratza grinders are as they are leaving from the Baratza Headquarters.
IMAWriter Said:
You will surely ruin your Vario performing a stunt like that.
That's okay. At the same time, your mis-diagnosis of the problems that we are experiencing with our grinders doesn't give me pause for concern, because I don't think you understand how a grinder is supposed to work.
IMAWriter Said:
respectfully, you sound like you have a personal issue with Craig, and that is not allowed here. Why not go off the board and contact him?
How can I have a personal issue with Craig? I don't even know him. Why do you moderators keep bringing this up? He interjected himself into a discussion I was trying to start up with a fellow Baratza customer, so that we could compare similar problems that we were experiencing with our Baratza grinders right out of the box. I took offense at his accusations because he was wrong. End of story. Except that you keep bringing it up.
Posted Sun Oct 23, 2011, 8:25pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
I looked at the videos. It seems like your burrs touch at about setting 12 and below. Even for a standard commercial grinders like Mazzer Super Jolly and Mazzer Major, you will get a burrs rub or touching at a certain setting. If the grinder is operated at that burr rubbing points, you will almost be guaranteed a fine coffee powder grinds, unless the burrs are not aligned properly. That's when you get burrs rub but a coarse grinds.
For sure, you will not be use that burr rub setting for coffee grinding unless you're attempting for Turkish or even finer. For pour over/press/siphon/vacuum etc, you will be using at a range much higher than that. Going way beyond the burr touching point for too long(like 10 min+ to hours), I guess the only things get harmed is the motor and the burrs. Occasional burr touching is okay. Not too long.
As for the grinders that are rubbing at fine range, they are most likely normal and should still be working perfectly. The only thing is that the calibration is slanted toward the fine range. No big deal. Just follow the instruction manual on the Baratza website for recalibration. Baratza Barista/Maestro/Virtuoso grinder recalibration Reading the manual is always helpful in my experience. Just skim through the manual even if you don't want to read in details.
Like I said, unless you get coarse particle at the burr rubbing point, you shouldn't be concerned about the grinder. It's fine. Just recalibrate it and it's a perfect grinder again. Otherwise, contact Baratza for support/help. You will most likely to get your problem solved.
I am not working for Baratza nor they've/ll pay me in any way :-P
Posted Sun Oct 23, 2011, 8:29pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
Rob, The grinder specs state: Range of Grind: Espresso to Press Pot
Now, all of you moderaters know that I am new to roasting and brewing. I am having a great time doing what I am doing and I am sure I will be wanting to upgrade soon. I am 62 years old and have quite a bit of life experience, although things don't appear to be what they used to be. For instance, if I buy a guitar and can't tune the #1 and #6 strings to give me an "E" which is one octave apart, then there is a problem. It may be a warped neck, defective frets, or some other problem... but something is wrong. If I buy a grinder that has setting from Expresso to Press Pot and it won't grind on all of these settings, then I have to wonder why and obviously something is wrong if I am told that I am abusing the machine if I try to use it on one of it's settings and it doesn't work. My question is: Why would a grinder have an expresso setting if it is not capable of operating at that setting? I ask because now I am not sure if I buy a new grinder for expresso that I will actually be able to grind coffee for it. Maybe it's like a car that has a speedometer that registers up to 120 when it is only capable of going 80 mph...? I'll certainly have to do a lot more research before I buy a grinder for expresso. I think you guys here at CG do a great job, and both you and Craig have helped me out on a few occasions with advice. However, this thread sure has confused me about several issues. I hope this works out for everybody with no hard feelings.
chasemonster Senior Member Joined: 3 Jun 2010 Posts: 364 Location: Chicago Expertise: I love coffee
Espresso: Rancilio Audrey Grinder: Hario Mini Mill Drip: V60
Posted Sun Oct 23, 2011, 8:32pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
wsikes Said:
Why would a grinder have an expresso setting if it is not capable of operating at that setting? I ask because now I am not sure if I buy a new grinder for expresso that I will actually be able to grind coffee for it.
chasemonster Senior Member Joined: 3 Jun 2010 Posts: 364 Location: Chicago Expertise: I love coffee
Espresso: Rancilio Audrey Grinder: Hario Mini Mill Drip: V60
Posted Sun Oct 23, 2011, 8:44pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
samuellaw178 Said:
Going way beyond the burr touching point for too long(like 10 min+ to hours), I guess the only things get harmed is the motor and the burrs. Occasional burr touching is okay. Not too long. Occasional burr touching is okay. Not too long.
Thank you for the non-theatrical answer. The Baratza groupies have accused me of deliberately trying to sabotage my grinder, simply because I made those 2 videos to show (for a few seconds) how the sounds change at the finer settings, in order to find out if my grinder was exhibiting the same sounds that the OP was hearing with her 2 Baratza grinders. Sheesh! It wasn't as if they were able to help her! Although I will say that one of the suggestions was for her to make a recording of the noise and send it to Baratza. I ended up doing that for her with my 2 videos, at which point I was ridiculed for it and false accusations and poison arrows were launched my way by the Baratza groupies.
Posted Sun Oct 23, 2011, 8:53pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
BillWilliam,
The grinders will definitely be capable of grinding espresso-fines. But I guess most experienced folks here will advise not to use it for espresso because the Barista/Maestro grinder could work for espresso, but that's not where it excels. Espresso is a more demanding grinds so it's probably better to get the higher end grinders (Preciso or Vario) intended for that or other dedicated grinders designed for espresso. Also, the settings on the scale are just for references. It's stated somewhere on the manual on the website.
It's true that the grinder should come properly calibrated. Theoretically, it's part of Baratza fault. It could be someone new in their testing facilities or the roughness during the shipping that deviates the grind setting. But one thing to keep on mind is that there has been more satisfied customers than these cases you see here. Most of the happy customers are just grinding away and never even bother to come posting. Anyhow, I believe Baratza should and will look into this.
But be rest assured that if you're getting grinders from Baratza, you most likely to get a good grinder and customer services. They will do whatever they could to help address your issues. Most manufactures would have been less responsive to these customer complaints or feedback, not Baratza. Worst case, I believe Baratza will give a refund if the grinder isn't working as it should even after their effort to correct it. I've never seen that happens though. Those that I saw ended with happy endings.
Edited: This post was meant for William. I read the signature of William wrongly and thought his name was Bill. Sorry!
I have two of these (Maestro and Virtuoso) - both do not make this sound at the fine setting because they are calibrated correctly. Virtuoso from the factory, Maestro by me after following the instructions in the pdf.
I set up a Capresso Infinity style grinder to make powder - it will adjust into burr rub because I set it up this way.
It is nice that you shared the video. Better she uses the dial as a reference guide (12 is burr rub, don't grind past 12) or re calibrate. A cool video showing her how to re calibrate her grinder would be really neat.
I chew coffee beans with my teeth while gargling with 195 F water to enjoy coffee. What is this "coffee brewing" device you speak of?
Posted Sun Oct 23, 2011, 8:59pm Subject: Re: refurbished baratza maestro making a grinding/rubbing noise
chasemonster Said:
Thank you for the non-theatrical answer. The Baratza groupies have accused me of deliberately trying to sabotage my grinder, simply because I made those 2 videos to show (for a few seconds) how the sounds change at the finer settings, in order to find out if my grinder was exhibiting the same sounds that the OP was hearing with her 2 Baratza grinders. Sheesh! It wasn't as if they were able to help her! Although I will say that one of the suggestions was for her to make a recording of the noise and send it to Baratza. I ended up doing that for her with my 2 videos, at which point I was ridiculed for it and false accusations and poison arrows were launched my way by the Baratza groupies.
haha. Yeah, I understand your feeling. You were just trying to help. Getting accused or unappreciated when you're trying to help is the worst feel ever. I've felt that a few times in my life and it's really saddening+maddening. Lol.
Accusing you to sabotage your grinder intentionally is probably too much but they probably don't mean it that way in the first place. It just probably come off the wrong way.
Anyway, this shouldn't be leading to a thread war. There's no benefits in doing so. An apologize from either party will probably solve this (I hope).
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